Senior ServiceNow Technical Consultant

Us3 Ltd; Amsterdam; On-site; EUR 120,000 - 170,000; Full time

Job summary

Us3 Ltd is seeking an experienced Senior Technical Consultant with strong ServiceNow Professional Services or Consulting experience to deliver high-quality technical solutions and guide customers through platform improvements. The role provides technical leadership across ServiceNow engagements and requires hands-on expertise in one or two offerings.

The ideal candidate will have 8+ years of ServiceNow experience, strong problem-solving skills, and the ability to integrate AI into workflows and

Qualifications

• 8+ years of ServiceNow professional services or consulting experience.
• Experience integrating AI into workflows, decision-making or problem solving.
• Relevant ServiceNow certifications (CSA, CAD, CIS).
• Expertise in one or two ServiceNow offerings with hands-on leadership.

Responsibilities

• Review and guide advanced technical deliverables including configuration, integrations, testing, and documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants to improve solution quality and customer value.
• Provide technical leadership and independently run projects.
• Collaborate to analyze and resolve complex technical issues.
• Guide customers through technical discussions and documentation to drive innovation and consistent delivery.
• Complete business requirement workbooks covering technical aspects of solutions.
• Participate in customer workshops to assess current processes and establish future-state processes.
• Provide oversight and conduct unit testing of code developed by partners or customers.
• Offer feedback to product teams to improve solutions based on customer experiences.
• Contribute to weekly/bi-weekly engagement status reports with visibility of utilisation, risks, actions.
• Identify opportunities to integrate AI into workflows and problem-solving.

Skills

ServiceNow Expertise

AI integration

Technical leadership

Client-facing communication

Mentoring consultants

Tools

CSA

CAD

CIS

Job description

We are looking for an experienced Senior Technical Consultant with strong ServiceNow Professional Services or Consulting experience to deliver high-quality technical solutions, guide customers through platform improvements, and provide technical leadership across ServiceNow engagements.

The successful candidate will have hands‑on expertise in one or two ServiceNow offerings, strong problem-solving capabilities, and the ability to integrate AI into workflows, decision‑making, and business processes.

Key Responsibilities

• Review and guide advanced technical deliverables, including configuration, integrations, testing, and technical documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation, and customer value.
• Provide technical leadership and independently run projects.
• Work collaboratively to analyse and resolve complex technical issues.
• Guide customers through technical discussions and documentation, driving innovation and consistent delivery.
• Complete required documentation, including business requirement workbooks covering the technical aspects of solutions.
• Participate in customer workshops to assess current processes and establish future-state processes.
• Provide oversight and conduct unit testing of code developed by partner or customer employees.
• Provide feedback to product development teams to improve products based on customer experiences.
• Contribute to weekly or bi‑weekly engagement status reports, providing clear visibility of utilisation, risks, and actions.
• Identify opportunities to integrate AI into workflows, decision‑making, and problem‑solving.

Essential Skills and Experience

• 8+ years of ServiceNow Professional Services or Consulting experience.
• Experience leveraging or critically thinking about how to integrate AI into workflows, decision‑making, or problem‑solving.
• Relevant ServiceNow certifications aligned to the workflow, such as CSA, CAD, and CIS.
• Expertise in one or two ServiceNow offerings, with the ability to provide prescriptive guidance and maintain platform health through hands‑on technical leadership.
• Experience in technical solution delivery, configuration, integrations, testing, and documentation.
• Strong analytical and problem‑solving skills.
• Ability to work independently and collaboratively across complex engagements.
• Strong customer‑facing communication and workshop facilitation skills.
• Experience mentoring technical consultants and reviewing technical deliverables.

Certifications

Candidates should hold relevant ServiceNow certifications aligned with their area of expertise, including:

• CSA: Certified System Administrator
• CAD: Certified Application Developer
• CIS: Certified Implementation Specialist