Servicenow technical developer

Talent.com; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Talent.com is seeking a ServiceNow Technical Developer to design, configure, develop, and implement solutions on the ServiceNow platform, specializing in ITSM and CSM. You will customize modules and build complex workflows, ensuring best practices and ITIL alignment.

You will work with REST/SOAP integrations, Flow Designer, Integration Hub, MID Server, and CMDB, collaborating with stakeholders in an Agile environment to deliver scalable, secure, and reliable ServiceNow solutions.

Qualifications

• 6-8 years of professional experience in ServiceNow development.
• Strong hands-on experience in ServiceNow ITSM and CSM implementation.
• Strong knowledge of ServiceNow development, configuration, and scripting.

Responsibilities

• Design, configure, develop, and implement solutions on the ServiceNow platform, specializing in ITSM and CSM.
• Customize and configure ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.
• Develop and maintain complex workflows, Flow Designer flows, and automation solutions.
• Create and maintain UI Policies, Client Scripts, Business Rules, and Script Includes.
• Develop and maintain integrations using REST and SOAP APIs, MID Server, Integration Hub, and Orchestration.
• Build secure, scalable, and reliable integrations with external systems such as CRM and ERP platforms.
• Manage ServiceNow instance upgrades, cloning activities, and platform performance optimization.
• Configure and maintain CMDB, Discovery, and Asset Management capabilities.
• Ensure solutions follow ServiceNow coding standards, platform best practices, ITIL processes, and security guidelines.
• Collaborate with technical teams, business stakeholders, and other project teams to deliver effective ServiceNow solutions.
• Participate in Agile/Scrum development activities and contribute throughout the solution development lifecycle.

Skills

ServiceNow ITSM

ServiceNow CSM

JavaScript

Glide API

REST / SOAP APIs

Flow Designer

Integration Hub

Orchestration

CMDB / Discovery

ITIL

CSA

CAD

Agile/Scrum

Job description

Job Description

As a ServiceNow Technical Developer, you will:

• Design, configure, develop, and implement solutions on the ServiceNow platform, specializing in IT Service Management (ITSM) and Customer Service Management (CSM).
• Customize and configure ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.
• Develop and maintain complex workflows, Flow Designer flows, and automation solutions.
• Create and maintain UI Policies, Client Scripts, Business Rules, and Script Includes.
• Develop and maintain integrations using REST and SOAP APIs, MID Server, Integration Hub, and Orchestration.
• Build secure, scalable, and reliable integrations with external systems such as CRM and ERP platforms.
• Manage ServiceNow instance upgrades, cloning activities, and platform performance optimization.
• Configure and maintain CMDB, Discovery, and Asset Management capabilities.
• Ensure solutions follow ServiceNow coding standards, platform best practices, ITIL processes, and security guidelines.
• Collaborate with technical teams, business stakeholders, and other project teams to deliver effective ServiceNow solutions.
• Participate in Agile/Scrum development activities and contribute throughout the solution development lifecycle.

What You Bring to the Table:

• 6-8 years of overall professional experience in ServiceNow development.
• Strong hands-on experience in ServiceNow ITSM and CSM implementation.
• Strong knowledge of ServiceNow development, configuration, and scripting.
• Proficiency in JavaScript and Glide API.
• Experience with HTML, CSS, Jelly, and AngularJS.
• Hands-on experience with Flow Designer, Integration Hub, and Orchestration.
• Strong experience developing and maintaining Business Rules, Client Scripts, UI Policies, and Script Includes.
• Experience developing integrations using REST and SOAP APIs.
• Experience working with MID Server and external system integrations.
• Knowledge of CMDB, Discovery, and Asset Management.
• Understanding of ITIL processes, ServiceNow best practices, coding standards, and security guidelines.
• ServiceNow Certified System Administrator (CSA) certification is mandatory.
• ServiceNow Certified Implementation Specialist - ITSM and CSM certifications are preferred.
• Certified Application Developer (CAD) certification is an advantage.
• Strong communication and stakeholder management skills.
• Experience working in Agile/Scrum environments.

You should possess the ability to:

• Analyze business and technical requirements and translate them into effective ServiceNow solutions.
• Design and implement scalable ServiceNow configurations and customizations across ITSM and CSM.
• Develop robust scripts and automation using JavaScript, Glide API, Business Rules, Client Scripts, and Script Includes.
• Design and implement complex workflows and Flow Designer automations.
• Develop and troubleshoot integrations using REST, SOAP, MID Server, Integration Hub, and Orchestration.
• Work effectively with external systems and enterprise applications such as CRM and ERP platforms.
• Troubleshoot ServiceNow platform, workflow, scripting, integration, and performance-related issues.
• Configure and maintain CMDB, Discovery, and Asset Management capabilities.
• Apply ServiceNow development standards, ITIL processes, security guidelines, and best practices.
• Manage platform upgrades, cloning activities, and performance optimization.
• Communicate effectively with stakeholders and collaborate across technical and business teams.
• Work independently while contributing effectively within an Agile/Scrum team.
• Identify opportunities for automation, optimization, and continuous improvement of ServiceNow solutions.

What we bring to the table:

• The opportunity to work on enterprise-level ServiceNow ITSM and CSM solutions.
• Exposure to complex ServiceNow development, configuration, workflow automation, and integrations.
• Opportunities to work with Flow Designer, Integration Hub, Orchestration, REST/SOAP APIs, and MID Server.
• Exposure to ServiceNow platform administration, including upgrades, cloning, performance optimization, CMDB, Discovery, and Asset Management.
• An Agile/Scrum working environment focused on collaboration, technical excellence, and continuous improvement.
• Opportunities to apply and strengthen ServiceNow development best practices, ITIL processes, automation, and integration capabilities.