Service Solution Architect

Trinamics; Noord-Brabant; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Own ownership of projects

Training opportunities

Equal client contract conditions

Path to permanent contract

Job summary

Trinamics is seeking a Service Solution Architect to be the technical lead for complete IT/OT solutions at client sites, maintaining a helicopter view of the full integrated system while zooming in on critical details when needed.

You will act as the technical point of contact, oversee incident and change management, coordinate with internal teams and customers, translate needs into improvements, drive optimizations and assess risks, taking ownership of testing and documentation to ensure

Qualifications

• Bachelor’s degree in IT or related field.
• 5+ years in customer-facing IT roles (system integration, testing, infra or software delivery).
• ITIL4 knowledge is a plus or familiarity with IT service management.
• Broad knowledge of OT/IT areas: PLC, SCADA, IT infrastructure, and security.

Responsibilities

• Act as the technical point of contact for customers across the full solution lifecycle.
• Oversee major incident, problem and change management.
• Coordinate with internal teams and customers to align technical delivery with business expectations.
• Translate customer needs into technical improvements and operational advice.
• Drive system optimizations and decide which software releases to bring to a customer.
• Assess and manage technical risks.
• Take ownership of testing and documentation to ensure high-quality delivery.

Skills

Customer IT experience

ITIL4 knowledge

OT PLC SCADA

Networking basics

WCS WMS knowledge

Cyber security basics

Data/log analysis

Education

IT degree

Tools

WCS/WMS software

IAM tools

Job description

Our client is a global market leader in logistics process automation, designing and delivering integrated systems for warehouses, distribution centers, parcel hubs and airports. Its solutions run business-critical operations for customers worldwide and keep international supply chains moving. You will join the IT Services department, where IT service consultancy, IT architecture, IT project management and IT service management work together to keep customer systems reliable, scalable and fit for purpose throughout their lifecycle.

What you’ll do

As Service Solution Architect, you are the technical lead for the complete IT/OT solution running on the sites of your assigned customer accounts. You don’t focus on a single product, but keep a helicopter view of the full integrated system, zooming in on the details when needed.

• Act as the technical point of contact for your customers across the full solution lifecycle
• Oversee major incident, problem and change management, keeping a cool head during escalations
• Coordinate with internal teams and customers to align technical delivery with business expectations
• Translate customer needs into technical improvements and operational advice
• Drive system optimizations and decide which software releases to bring to a customer
• Assess and manage technical risks
• Take ownership of testing and documentation to ensure high-quality delivery

What you bring

• A bachelor’s degree in IT, Computer Science, Systems Engineering, Mechatronics, Robotics or a related technical field
• 5+ years of experience in customer-facing IT roles, such as system integration, testing, infrastructure or software delivery in business-critical environments
• Working knowledge of IT Service Management frameworks; ITIL4 certification is a plus
• Broad knowledge of (or the drive to learn) the following areas:
• OT: PLC, SCADA, barcode scanners
• IT infrastructure: servers and virtualization, networking (VLAN, firewalls), databases, cyber security
• IT software: system messaging and communication, WCS/WMS, Identity & Access Management, log and data analysis

What’s on offer

• A role with real ownership in an international team, working on some of the world’s most advanced and complex automation systems
• Room to develop your skills, with training on the technical areas that are new to you
• Employment conditions equal to those of the client, including holidays and ADV days in line with the client’s collective labour agreement (cao)
• A clear path towards a permanent contract directly with the client