Solutions Architect

High Tech Source; Veghel; On-site; EUR 75,000 - 110,000; Full time

Job summary

A leading logistics automation provider in the Netherlands seeks a Service Solution Architect to take ownership of customer IT/OT solutions. The role requires 5+ years in IT/OT with customer interaction, a relevant bachelor's degree, and strong problem-solving and analytical skills. You will manage technical solutions, oversee incidents, and ensure seamless performance across customer lifecycles. You’ll join an international team dedicated to advancing complex automation systems.

Qualifications

• 5+ years of experience in IT/OT roles with customer interaction.
• Ability to manage time effectively and work under pressure.
• Fluent in English; Dutch is a plus.
• Ability to handle pressure and manage priorities.
• Strong analytical mindset and big-picture thinking.
• Knowledge of IT Service Management frameworks; ITIL4 certification is a plus.
• Travel willingness of ~10–20% (domestic and international).

Responsibilities

• Act as the technical lead for assigned customer accounts.
• Oversee incident, problem, and change management.
• Coordinate delivery with internal teams and customers.
• Translate customer needs into technical improvements and operational advice.
• Drive system optimizations, testing, and documentation to ensure high-quality delivery.

Skills

Problem-solving

Customer orientation

Analytical mindset

Complexity management

Education

Bachelor’s degree in IT, Computer Science, Systems Engineering, Mechatronics, Robotics

Tools

ITIL4 certification

WCS/WMS knowledge

Data analysis tools

Job description

Our client is an international provider of high‑tech logistics automation solutions for warehouses, airports, and parcel handling facilities. Their systems support the operational continuity of business‑critical processes for leading customers worldwide. Technology, scalability, and reliability are at the core of these solutions.

Job Description

The warehouse automation systems of our client keep global supply chains moving. In this role, you will take ownership of the solutions that make it all work, delivering real impact in a fast‑moving, high‑tech environment. You will take ownership of complete customer IT/ OT solutions, act as the technical point of contact and ensure seamless performance across the customer lifecycle. If you are energized by problem‑solving, collaboration, and hands‑on system delivery, this is your opportunity to grow and make a global impact.

Your responsibilities

As a Service Solution Architect, you are the technical lead for the IT/OT (emphasis on IT part) solution delivered to your assigned customer accounts. You work across various technologies - not on isolated products, but on the full integrated solution running operations on customer sites.

You will:

• Have a “helicopter” overview of the technical solution;
• Oversee (major) incident, problem, and change management;
• Coordinate with internal teams and customers to align technical delivery with business;
• Translate customer needs into technical improvements and operational advice;
• Drive system optimizations and improvements;
• Accountable for the technical solution and proper implementation, changes as well as validation, testing, and documentation to ensure high quality delivery.

Who you are

You are architectural and technically skilled, customer‑oriented and solution‑focused professional who thrives on complexity.

We are looking for someone with:

• 5+ years of experience in IT/OT roles (emphasis on IT) with customer interaction (e.g. system integration, testing, infrastructure, or software delivery in business‑critical environments)
• A bachelor’s degree in a technical field like IT, Computer Science, Systems Engineering, Mechatronics, Robotics, or a related/similar technical field.
• Fluent in English (Dutch is a plus).
• Ability to perform well under pressure (e.g. during escalations or major incidents), set priorities, and manage time effectively.
• A sharp, analytical mindset, you mainly work on the big picture, while getting detail‑oriented when needed.
• A working knowledge of IT Service Management frameworks. ITIL4 certification is a plus.
• Overall knowledge regarding: (not all needs to be known from the start, topics can still be trained)
  • database, cyber security awareness;
  • IT Software: e.g. system messaging & communication, WCS/WMS knowledge, Identity Access Management, logging analysis, data analysis tools;
  • Release management, ability to determine which releases to bring to a customer;
  • Willingness to travel (~10‑20%, both domestic and international).

What we offer

In this dynamic and responsible role, you will join an international team that values growth, ownership, and impact. You will have the freedom to develop your skills while contributing to some of the world’s most advanced and complex automation systems.