Service Solution Architect

Proactive Global; Veghel; On-site; EUR 70,000 - 110,000; Full time

Job summary

Proactive Global in Veghel, Netherlands, is seeking a Service Solution Architect to own and lead integrated IT/OT solutions for large-scale warehouse automation projects.

You will own the technical delivery, coordinate with customers and internal teams, and drive improvements across deployments, testing and release management. The role requires 5+ years in customer-facing IT, a relevant degree, strong analytical and communication skills, ITIL knowledge, and 10-20% travel.

Qualifications

• At least 5 years of experience in customer-facing IT roles, such as system integration, infrastructure, software delivery or testing within business-critical environments.
• A bachelor's degree in IT, Computer Science, Systems Engineering, Mechatronics, Robotics or a related technical discipline.
• Strong analytical and problem-solving skills, with the ability to understand the bigger picture while investigating technical detail when required.
• Experience with IT Service Management, with ITIL 4 certification considered an advantage.
• Strong communication and stakeholder management skills, including the ability to manage priorities during escalations and major incidents.
• Fluent English. Dutch language skills are an advantage.
• Willingness to travel approximately 10 to 20% domestically and internationally.

Responsibilities

• Take a holistic view of integrated IT/OT solutions across customer sites, ensuring all components work together effectively.
• Lead the technical response to major incidents, problems and changes.
• Coordinate with customers and internal teams to ensure technical delivery meets operational and business requirements.
• Identify opportunities to improve system performance, reliability and efficiency.
• Translate customer requirements into practical technical solutions and recommendations.
• Oversee testing, technical documentation, release management and risk assessment.
• Advise on system improvements and help customers get the most out of their automation infrastructure.

Skills

5+ years IT customer-facing experience

Analytical thinking

Communication & stakeholder mgmt

Fluent English

Willingness to travel

Education

Bachelor's degree in IT / CS / Systems Engg / Mechatronics / Robotics

Job description

Service Solution Architect | IT/OT | Veghel, Netherlands

Are you an experienced IT professional who enjoys bringing complex systems together, solving technical challenges and working closely with customers?

We are looking for a Service Solution Architect to join a global leader in warehouse automation and intralogistics technology, delivering advanced automated solutions that keep some of the world's largest supply chains moving.

Based in Veghel, Netherlands, you will take ownership of integrated customer IT/OT solutions, acting as the technical lead to ensure systems remain reliable, optimised and fit for purpose throughout their lifecycle.

What you'll be doing

• Take a holistic view of integrated IT/OT solutions across customer sites, ensuring all components work together effectively.


• Lead the technical response to major incidents, problems and changes.


• Coordinate with customers and internal teams to ensure technical delivery meets operational and business requirements.


• Identify opportunities to improve system performance, reliability and efficiency.


• Translate customer requirements into practical technical solutions and recommendations.


• Oversee testing, technical documentation, release management and risk assessment.


• Advise on system improvements and help customers get the most out of their automation infrastructure.

What we're looking for

• At least 5 years of experience in customer-facing IT roles, such as system integration, infrastructure, software delivery or testing within business-critical environments.


• A bachelor's degree in IT, Computer Science, Systems Engineering, Mechatronics, Robotics or a related technical discipline.


• Strong analytical and problem-solving skills, with the ability to understand the bigger picture while investigating technical detail when required.


• Experience with IT Service Management, with ITIL 4 certification considered an advantage.


• Strong communication and stakeholder management skills, including the ability to manage priorities during escalations and major incidents.


• Fluent English. Dutch language skills are an advantage.


• Willingness to travel approximately 10 to 20% domestically and internationally.

Technical knowledge

You do not need to be an expert in every area from day one, but familiarity with several of the following would be beneficial:

• Operational Technology: PLCs, barcode scanners and SCADA.


• IT Infrastructure: Servers, virtualisation, networking, VLANs, firewalls, databases and cybersecurity.


• IT Software: Warehouse Control Systems (WCS), Warehouse Management Systems (WMS), system messaging, Identity and Access Management, logging and data analysis.


• Service Delivery: Release management, risk management and continuous system improvement.

Why consider this opportunity?

You’ll work at the intersection of IT, operational technology and advanced automation, supporting complex systems used in large-scale logistics and distribution operations.

This is an opportunity to take genuine technical ownership, work directly with customers and collaborate with international teams, while developing your expertise across a broad range of technologies.

Travel:

Approximately 10 to 20%