Service Excellence Leader, Benelux

Remeha NL; Apeldoorn; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

13th month

27 vacation days

13 ADV days

Pension scheme

Development opportunities

Job summary

Remeha is seeking a Manager Service Excellence Benelux to build and lead the service organisation across the Benelux region. You’ll shape systems, processes and teams that underpin a reliable service experience, driving operational excellence and continuous improvement.

Reporting to Aftersales Director Benelux, you’ll lead Service Planning and Support, optimise capacity, improve KPIs and strengthen collaboration with Supply Chain and Logistics, while applying Lean Six Sigma and strong

Qualifications

• Leadership experience in service, operations, or a similar environment.
• Experience working in a matrix organisation or group.
• Strong analytical thinking with a pragmatic approach.
• Ability to lead change in complex organisations and build stakeholder relationships.
• Knowledge of Lean Six Sigma and strong Dutch and English communication skills.

Responsibilities

• Lead the Service Planning and Support teams.
• Drive process improvement and standardisation across the service chain.
• Optimise planning, capacity management and resource utilisation.
• Improve operational KPIs, productivity and customer satisfaction.
• Strengthen collaboration between Service, Supply Chain and Logistics.
• Improve spare parts availability and First Time Fix performance.
• Support digitalisation and service system improvements.
• Translate strategy into practical actions with measurable impact.

Skills

Leadership

Stakeholder management

Analytical thinking

Change management

Dutch & English communication

Tools

Lean Six Sigma

Job description

Remeha is seeking a Manager Service Excellence Benelux to build and lead the service organisation across the Benelux region. You’ll shape systems, processes and teams that underpin a reliable service experience, driving operational excellence and continuous improvement.

Reporting to Aftersales Director Benelux, you’ll lead Service Planning and Support, optimise capacity, improve KPIs and strengthen collaboration with Supply Chain and Logistics, while applying Lean Six Sigma and strong