Benelux Retail Field Service Executive – Growth Path

CHEP UK Ltd.; Netherlands; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Company car

Laptop

Mobile phone

13th month

27 days annual leave

Net expense allowance

Telework allowance

Pension plan

Job summary

CHEP Benelux is seeking a Field Service Executive to manage and develop relationships with key retail customers across the Netherlands. You will work in tandem with a Key Account Manager, handling day-to-day operations, ensuring asset movement through the supply chain, and delivering exceptional service.

You will actively monitor KPIs, collaborate cross-functionally, and drive improvements in asset efficiency and customer experience.

Qualifications

• Growth mindset and proactive attitude.
• Excellent communication and stakeholder management.
• Ability to interpret data and translate insights into actions.
• Experience in customer-facing roles is a plus.
• Ability to manage multiple priorities across functions.
• Strong problem-solving and hands-on approach.
• Business insight and interest in tech trends.
• Fluency in Dutch and English.

Responsibilities

• Serve as the primary operational contact for a portfolio of retail accounts.
• Build strong relationships with customer operational teams and DC stakeholders.
• Collaborate closely with the Key Account Manager to deliver a seamless customer experience.
• Monitor KPIs and report account performance.
• Analyze asset flow data to identify trends, inefficiencies and risks.
• Drive actions to improve asset recovery, reduce losses and optimize cycle times.
• Coordinate with internal teams including Supply Chain, Logistics, Finance and Commercial Sales.
• Take ownership of resolving customer issues and driving actions to completion.
• Act as an internal advocate for customers while balancing business priorities.
• Contribute to a culture of continuous improvement within the broader Retail team.

Skills

Account management

Stakeholder management

Data interpretation

Communication

Multitasking

Dutch

English

Job description

CHEP Benelux is seeking a Field Service Executive to manage and develop relationships with key retail customers across the Netherlands. You will work in tandem with a Key Account Manager, handling day-to-day operations, ensuring asset movement through the supply chain, and delivering exceptional service.

You will actively monitor KPIs, collaborate cross-functionally, and drive improvements in asset efficiency and customer experience.