Senior Field Service Executive – Key Retail BeNeLux

CHEP; Netherlands; Hybrid; EUR 65,000 - 100,000; Full time

Benefits offered by this job

Laptop

Mobile phone with contract

Company car (policy)

Net expense allowance €158.83/mo

Telework allowance €60/mo

13th month salary

8% holiday allowance

27 days annual leave

CHEP bonus plan 10%

Job summary

CHEP BeNeLux is seeking a Field Service Executive to manage and grow relationships with key retail customers across the BeNeLux region. You will partner with a Key Account Manager to deliver exceptional service, optimize asset flow, and drive commercial success.

You will own day-to-day operations, coordinate with operations, supply chain, and finance, and ensure assets move efficiently through the supply chain while maximizing customer satisfaction.

Qualifications

• Experience in customer-facing roles is a plus.
• Strong communication and stakeholder management skills.
• Ability to interpret data and translate insights into actions.

Responsibilities

• Serve as the primary operational contact for a portfolio of retail accounts.
• Collaborate with the Key Account Manager to deliver a seamless customer experience.
• Monitor KPIs, analyze data, and drive corrective actions to improve performance.
• Coordinate with Supply Chain, Logistics, Finance, and Commercial Sales.
• Act as internal advocate for customers and resolve issues promptly.

Skills

Account management

Adaptability

Asset management

Business strategies

Communication

Customer retention

Customer satisfaction

Empathy

Negotiation

Relationship management

Strategic planning

Taking ownership

Teamwork

Value propositions

Dutch & English fluency

Job description

CHEP BeNeLux is seeking a Field Service Executive to manage and grow relationships with key retail customers across the BeNeLux region. You will partner with a Key Account Manager to deliver exceptional service, optimize asset flow, and drive commercial success.

You will own day-to-day operations, coordinate with operations, supply chain, and finance, and ensure assets move efficiently through the supply chain while maximizing customer satisfaction.