Manager Service Excellence

Remeha NL; Apeldoorn; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

13th month

27 vacation days

13 ADV days

Pension scheme

Development opportunities

Job summary

Remeha is seeking a Manager Service Excellence Benelux to build and lead the service organisation across the Benelux region. You’ll shape systems, processes and teams that underpin a reliable service experience, driving operational excellence and continuous improvement.

Reporting to Aftersales Director Benelux, you’ll lead Service Planning and Support, optimise capacity, improve KPIs and strengthen collaboration with Supply Chain and Logistics, while applying Lean Six Sigma and strong

Qualifications

• Leadership experience in service, operations, or a similar environment.
• Experience working in a matrix organisation or group.
• Strong analytical thinking with a pragmatic approach.
• Ability to lead change in complex organisations and build stakeholder relationships.
• Knowledge of Lean Six Sigma and strong Dutch and English communication skills.

Responsibilities

• Lead the Service Planning and Support teams.
• Drive process improvement and standardisation across the service chain.
• Optimise planning, capacity management and resource utilisation.
• Improve operational KPIs, productivity and customer satisfaction.
• Strengthen collaboration between Service, Supply Chain and Logistics.
• Improve spare parts availability and First Time Fix performance.
• Support digitalisation and service system improvements.
• Translate strategy into practical actions with measurable impact.

Skills

Leadership

Stakeholder management

Analytical thinking

Change management

Dutch & English communication

Tools

Lean Six Sigma

Job description

Manager Service Excellence Benelux

Build the service organization that customers don't see but feel every day. When service runs smoothly, customers barely notice it. Appointments happen on time, spare parts are available, and technicians have what they need to deliver an excellent service experience. As Manager Service Excellence Benelux, you ensure the systems, processes and teams behind that experience perform at their best. You drive operational excellence, lead continuous improvement initiatives and help shape the future of our service organisation across the Benelux.

What you'll do

• Lead the Service Planning and Support teams.
• Drive process improvement and standardisation across the service chain.
• Optimise planning, capacity management and resource utilisation.
• Improve operational KPIs, productivity and customer satisfaction.
• Strengthen collaboration between Service, Supply Chain and Logistics.
• Improve spare parts availability and First Time Fix performance.
• Support digitalisation and service system improvements.
• Translate strategy into practical actions with measurable impact.

Why you'll enjoy this role

This is a role for someone who likes building and improving. You'll have the opportunity to influence the direction of the Benelux service organisation while combining strategic thinking with hands-on execution. You'll work across operations, supply chain, logistics and digitalisation, leading initiatives that directly impact both customer experience and business performance.

Team & culture

You will report to the Aftersales Director Benelux and lead a team of approximately 12 professionals in the Netherlands and Belgium. We value collaboration, ownership and continuous improvement. Success in this role comes from connecting people, simplifying complexity and turning ideas into results.

What we're looking for

You bring leadership experience in service, operations, supply chain or a similar environment and have a strong continuous improvement mindset. You have experience with working in a matrix organisation or group. You combine analytical thinking with a pragmatic approach, have experience leading change in complex organisations, and are able to build strong relationships with stakeholders at all levels. Knowledge of Lean Six Sigma and strong communication skills in Dutch and English are important.

Why Remeha?

At Remeha, you'll join an organisation with a strong heritage and a clear focus on the future. As the energy transition accelerates, we continue to invest in digitalisation, service innovation and sustainable climate solutions.

What you can expect:

• An attractive salary and benefits package, including a 13th month.
• 27 vacation days and 13 ADV days.
• A strong pension scheme.
• Plenty of opportunities for professional and personal development.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

At BDR Thermea Group, we don't just talk about making a difference - we live it every day. As a member of our team, you will be part of a company that is leading the way in the global energy transition, shaping the future of sustainable heating and hot water systems. You will have the opportunity to work alongside passionate colleagues who share our core values: One Team, Sustainable Future and Customer Focus and commitment to making a positive impact on the world. We believe that our employees are our greatest asset, and we are committed to supporting your growth, development, and well‑being. As a possible future employee, you can expect to be part of a purpose-driven environment that encourages creativity, innovation, and collaboration.