Benelux After-Sales Leader: Service Excellence

Midea Europe; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

International training

Job summary

Midea Europe, Amsterdam, seeks an experienced Service Manager to lead after-sales service operations across the Netherlands and drive service excellence. You will manage performance, warranty, and customer satisfaction while collaborating with sales, tech support, and headquarters to support business growth.

Ideal candidates have strong leadership, stakeholder management, and data-driven problem solving, with English and Dutch fluency. The role is based in Amsterdam with growth opportunities.

Qualifications

• Bachelor's degree in related discipline is required.
• Minimum 5 years of experience in after-sales service, customer service, or operations.
• Experience managing service providers or networks is preferred.
• Experience in consumer electronics or HVAC is advantageous.

Responsibilities

• Oversee service operations across the Netherlands to meet SLAs.
• Manage service partners, contractors, and performance reviews.
• Drive customer satisfaction initiatives and handle escalations.
• Oversee warranty processes and control service costs.
• Monitor KPIs and prepare regular performance reports.
• Collaborate with Sales, Supply Chain, Quality, and Finance.

Skills

Stakeholder management

Analytical thinking

Leadership

Communication skills

Problem solving

Education

Bachelor's degree in Business Administration / Engineering / Operations Management

Tools

CRM

ERP

Excel

PowerPoint

Job description

Midea Europe, Amsterdam, seeks an experienced Service Manager to lead after-sales service operations across the Netherlands and drive service excellence. You will manage performance, warranty, and customer satisfaction while collaborating with sales, tech support, and headquarters to support business growth.

Ideal candidates have strong leadership, stakeholder management, and data-driven problem solving, with English and Dutch fluency. The role is based in Amsterdam with growth opportunities.