Service Desk Technician — Apple Support (Remote & EU)

Mollie; Amsterdam; Hybrid; EUR 30,000 - 45,000; Full time

Job summary

Mollie in Amsterdam is looking for a Service Desk Technician to be the heartbeat of our internal IT operations. You will be the first point of contact for IT questions and ensure 1000+ Mollies can work without technical friction, across Europe with remote assistance as needed.

You will onboard new colleagues, handle incidents, problems and requests, focus on Apple devices, and collaborate with Engineering, Sales and other teams to keep systems secure and productive.

Qualifications

• 2 to 4 years of service desk experience.
• Customer-first mindset.
• Strong troubleshooting skills across unfamiliar systems.
• Experience administering Google Workspace.
• Experience with Slack.
• Experience with Jira or similar service management tool.
• Ability to work independently and stay organized.

Responsibilities

• Troubleshoot, resolve and document IT issues on networks, hardware, software.
• Support 1000+ colleagues, mostly on Apple devices.
• Be first line of support and escalate when needed.
• Assist with onboarding and getting new colleagues up to speed.
• Contribute to projects and service improvements.

Skills

Service desk

Customer focus

Troubleshooting

Google Workspace

Slack

Jira

Independence

Tools

Jira

Google Workspace

Slack

Job description

Mollie in Amsterdam is looking for a Service Desk Technician to be the heartbeat of our internal IT operations. You will be the first point of contact for IT questions and ensure 1000+ Mollies can work without technical friction, across Europe with remote assistance as needed.

You will onboard new colleagues, handle incidents, problems and requests, focus on Apple devices, and collaborate with Engineering, Sales and other teams to keep systems secure and productive.