IT Service Manager, Global Device Deployment & Support

Workwize; Amsterdam; Híbrido; EUR 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hybrid work

Top-notch tools provided

Entrepreneurial culture

Off-sites and team bonding events

Team lunches and surprise events

Classpass corporate membership

Resumo da oferta

Workwize in Amsterdam is seeking an IT Service Manager to lead IT Servicing, covering enrollment, device wipe and decommissioning for clients’ employees.

You'll join as a peer to the current manager, fix the biggest pain points, handle escalations, and gradually help embed IT Servicing into our sales offering.

The ideal candidate has hands-on experience with Apple Business Manager/DEP, Windows Autopilot, multiple MDMs, and strong English communication in a fast-growing, hybrid environment.

Qualificações

• Experience in technical IT operations, device or MDM management, or IT service delivery.
• Hands-on experience with Apple Business Manager / DEP and Windows Autopilot, plus Kandji / Jamf / Intune.
• Experience with device wipe or data erasure tools (e.g., Blancco).
• Experience working directly with clients, including handling escalations.
• Experience with ticketing tools (Zendesk / Pylon) and engineering tickets (Linear).
• Excellent English, written and spoken.

Responsabilidades

• Own and solve escalations around enrollment (Apple Business Manager / DEP, Windows Autopilot) and wiping or decommissioning (Blancco).
• Be the point of contact for enterprise clients when something goes wrong, and keep them updated in a clear and simple way.
• Find the root cause of repeat issues, so the same problem does not come back.
• Improve IT Servicing processes, tools and visibility across internal systems, warehouse workflows and suppliers.
• Improve integrations with clients and Apple to make enrollment smoother.
• Build and maintain playbooks, exception handling and the sign-off process for custom configurations.
• Work with Sales and Customer Success to bring IT Servicing into the sales process.
• Join prospect conversations to understand how they handle IT servicing today, and show where Workwize can help.

Conhecimentos

IT operations

MDM management

Apple Business Manager/DEP

Windows Autopilot

Kandji/Jamf/Intune

Blancco

Client escalations

Zendesk/Pylon

Linear

English proficiency

Descrição da oferta de emprego

Workwize in Amsterdam is seeking an IT Service Manager to lead IT Servicing, covering enrollment, device wipe and decommissioning for clients’ employees.

You'll join as a peer to the current manager, fix the biggest pain points, handle escalations, and gradually help embed IT Servicing into our sales offering.

The ideal candidate has hands-on experience with Apple Business Manager/DEP, Windows Autopilot, multiple MDMs, and strong English communication in a fast-growing, hybrid environment.