Service Desk Technician

Academic Key; Amsterdam; Hybrid; EUR 35,000 - 52,000; Full time

Job summary

Mollie is seeking a Service Desk Technician to be the heartbeat of our internal IT operations in Amsterdam. You will resolve IT issues, support 1000+ colleagues (primarily on Apple devices), and guide onboarding while collaborating across engineering, sales, and other teams to maintain secure, productive workflows.

You’ll work on a mix of on-site and remote support across Europe, turning tech headaches into seamless user experiences with a customer-first attitude and proactive improvements to

Qualifications

• 2–4 years of Service Desk experience.
• Customer-first mindset and service orientation.
• Strong troubleshooting skills with unfamiliar systems.
• Experience administering Google Workspace and Slack.
• Experience with Jira or similar service management tool.
• Ability to work independently, stay organized and manage a busy workload.
• Ability to collaborate with a wide range of teams.

Responsibilities

• Troubleshoot, resolve and document IT issues across networking, hardware, software and related services.
• Support 1000+ colleagues, mainly on Apple devices.
• Act as first line of support and escalate when needed.
• Facilitate employee onboarding and help new colleagues get up and running.
• Contribute to projects and ongoing service improvements.

Skills

Service Desk experience

Customer-first mindset

Troubleshooting

Google Workspace

Slack

Jira

Independence & organization

Team collaboration

Tools

Jira

Google Workspace

Slack

Job description

Service Desk Technician

Mollie · Amsterdam

Full Time

Build with us Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable. With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions. We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of. Sound like your kind of place? Let's build together.

Your impact You will be the heartbeat of our internal operations. Mollie is one of the fastest-growing companies in Europe, welcoming around 15 new colleagues every month. As Service Desk Technician, you are the first point of contact for all IT-related questions and the face of IT for our Amsterdam office. Your work makes sure 1000+ Mollies can build the future of payments without technical friction. You help new colleagues get started and you handle incidents, problems and requests, with a focus on Apple. You keep teams from Engineering to Sales connected, productive and secure. With a customer-obsessed mindset, you will give hands‑on support at the office and remote assistance across Europe. When a tech headache shows up, you turn it into a seamless experience.

What you'll ship

• Troubleshoot, resolve and document IT issues across networking, hardware, software and related services
• Support 1000+ colleagues, mostly on Apple devices
• Act as the first line of support and escape to the wider team when needed
• Facilitate employee onboarding and help new colleagues get up and running
• Contribute to projects and ongoing service improvements

What you'll bring

• 2 to 4 years of Service Desk experience
• A customer-first mindset
• Strong troubleshooting skills, including on systems you haven't seen before
• Experience administering Google Workspace and Slack
• Experience with Jira or a similar service management tool
• The ability to work independently, stay organised and prioritise a busy workload
• The ability to work well with a wide range of teams and colleagues

Grow your way At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on our own terms. You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step. No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy. If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you.

Abroad Amsterdam Full Time Link validated

Build with us Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable. With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions. We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of. Sound like your kind of place? Let's build together.

Your impact You will be the heartbeat of our internal operations. Mollie is one of the fastest-growing companies in Europe, welcoming around 15 new colleagues every month. As Service Desk Technician, you are the first point of contact for all IT-related questions and the face of IT for our Amsterdam office. Your work makes sure 1000+ Mollies can build the future of payments without technical friction. You help new colleagues get started and you handle incidents, problems and requests, with a focus on Apple. You keep teams from Engineering to Sales connected, productive and secure. With a customer-obsessed mindset, you will give hands‑on support at the office and remote assistance across Europe. When a tech headache shows up, you turn it into a seamless experience.

What you'll ship

• Troubleshoot, resolve and document IT issues across networking, hardware, software and related services
• Support 1000+ colleagues, mostly on Apple devices
• Act as the first line of support and escalate to the wider team when needed
• Facilitate employee onboarding and help new colleagues get up and running
• Contribute to projects and ongoing service improvements

What you'll bring

• 2 to 4 years of Service Desk experience
• A customer-first mindset
• Strong troubleshooting skills, including on systems you haven't seen before
• Experience administering Google Workspace and Slack
• Experience with Jira or a similar service management tool
• The ability to work independently, stay organised and prioritise a busy workload
• The ability to work well with a wide range of teams and colleagues

Grow your way At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape your career on your own terms. You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themself and we actively hire from within to help you take the next step No matter if you’re aiming for promotion, exploring a different career path or building new skills, you’ll be supported with the tools, trust and opportunities to grow your way Unlock your potential and join us to eliminate financial bureaucracy.

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