IT Service Desk Technician — Apple Expert (Hybrid)

Academic Key; Amsterdam; Hybrid; EUR 35,000 - 52,000; Full time

Job summary

Mollie is seeking a Service Desk Technician to be the heartbeat of our internal IT operations in Amsterdam. You will resolve IT issues, support 1000+ colleagues (primarily on Apple devices), and guide onboarding while collaborating across engineering, sales, and other teams to maintain secure, productive workflows.

You’ll work on a mix of on-site and remote support across Europe, turning tech headaches into seamless user experiences with a customer-first attitude and proactive improvements to

Qualifications

• 2–4 years of Service Desk experience.
• Customer-first mindset and service orientation.
• Strong troubleshooting skills with unfamiliar systems.
• Experience administering Google Workspace and Slack.
• Experience with Jira or similar service management tool.
• Ability to work independently, stay organized and manage a busy workload.
• Ability to collaborate with a wide range of teams.

Responsibilities

• Troubleshoot, resolve and document IT issues across networking, hardware, software and related services.
• Support 1000+ colleagues, mainly on Apple devices.
• Act as first line of support and escalate when needed.
• Facilitate employee onboarding and help new colleagues get up and running.
• Contribute to projects and ongoing service improvements.

Skills

Service Desk experience

Customer-first mindset

Troubleshooting

Google Workspace

Slack

Jira

Independence & organization

Team collaboration

Tools

Jira

Google Workspace

Slack

Job description

Mollie is seeking a Service Desk Technician to be the heartbeat of our internal IT operations in Amsterdam. You will resolve IT issues, support 1000+ colleagues (primarily on Apple devices), and guide onboarding while collaborating across engineering, sales, and other teams to maintain secure, productive workflows.

You’ll work on a mix of on-site and remote support across Europe, turning tech headaches into seamless user experiences with a customer-first attitude and proactive improvements to