Senior Technical Account Manager -Remote & Cloud Enablement

Nutanix; Hoofddorp; Remote; EUR 94.000 - 142.000; Vollzeit

Zusammenfassung

Nutanix is seeking a customer-focused professional for its Professional Services team in Hoofddorf, Netherlands. You will manage customer relationships, drive product adoption, and coordinate with Support and Engineering to resolve critical issues, while delivering trainings and guidance on Nutanix solutions.

The role emphasizes strong communication, extensive virtualization and cloud experience, and the ability to drive health checks and upgrade plans to optimize customer environments.

Qualifikationen

• 6-10 years of experience in technical customer-facing roles.
• Strong knowledge of virtualization, cloud computing, and data center technologies.
• Excellent communication and interpersonal skills with a customer-centric focus.
• High technical aptitude with an understanding of infrastructure (storage, compute, network).
• Experience in managing long-term customer relationships and driving product adoption.

Aufgaben

• Manage and nurture relationships with assigned customers to drive product adoption and ensure customer success.
• Conduct regular assessments of the customer's installed base, providing insights on usage maturity and best practices.
• Coordinate with Support and Engineering teams to expedite resolution of critical support issues.
• Facilitate customer training sessions and identify opportunities for further education on Nutanix products.
• Recommend upgrade plans and perform health checks to optimize customer environments.
• Collaborate with internal teams to orchestrate resources and meet customer needs effectively.
• Proactively engage customers to identify and address their concerns and needs regarding Nutanix solutions.
• Achieve key performance metrics tied to customer satisfaction, product adoption, and retention rates within the first year.

Kenntnisse

Customer-facing experience

Virtualization

Cloud computing

Data center technologies

Communication skills

Infrastructure knowledge

Collaboration

Ausbildung

BE/B.Tech

Jobbeschreibung

Nutanix is seeking a customer-focused professional for its Professional Services team in Hoofddorf, Netherlands. You will manage customer relationships, drive product adoption, and coordinate with Support and Engineering to resolve critical issues, while delivering trainings and guidance on Nutanix solutions.

The role emphasizes strong communication, extensive virtualization and cloud experience, and the ability to drive health checks and upgrade plans to optimize customer environments.