Senior Technical Account Manager - Remote

Nutanix; Amsterdam; Remote; EUR 94,000 - 142,000; Full time

Job summary

Nutanix is seeking a customer-centric, technically proficient professional to drive customer success in a remote-first environment. You will manage relationships, assess usage and partner with Support and Engineering to resolve issues while promoting adoption of Nutanix solutions.

The role requires 6–10 years in technical customer-facing roles, deep virtualization and cloud knowledge, fluent Dutch and English, and the ability to coordinate across teams.

Qualifications

• 6–10 years in technical customer-facing roles (e.g., Support Engineer, TAM).
• Strong knowledge of virtualization, cloud computing and data center tech.
• Fluent Dutch and English required; excellent communication skills.
• Proven ability to manage long-term customer relationships and drive adoption.

Responsibilities

• Manage and nurture relationships with assigned customers to drive product adoption and customer success.
• Conduct regular assessments of customer's installed base and provide usage insights.
• Coordinate with Support and Engineering to expedite resolution of critical issues.
• Facilitate customer training sessions and identify education opportunities on Nutanix products.
• Recommend upgrade plans and perform health checks to optimize environments.
• Collaborate with internal teams to orchestrate resources for customer needs.
• Proactively engage customers to address concerns and needs regarding Nutanix solutions.
• Achieve KPIs related to customer satisfaction, product adoption and retention in year one.

Skills

Customer-facing

Communication

Problem solving

Team collaboration

Virtualization

Cloud computing

Data center technologies

Dutch language

English language

Education

BE/B.Tech in Engineering

Job description

Nutanix is seeking a customer-centric, technically proficient professional to drive customer success in a remote-first environment. You will manage relationships, assess usage and partner with Support and Engineering to resolve issues while promoting adoption of Nutanix solutions.

The role requires 6–10 years in technical customer-facing roles, deep virtualization and cloud knowledge, fluent Dutch and English, and the ability to coordinate across teams.