Senior Technical Account Manager

Nutanix; Amsterdam; Remote; EUR 94.000 - 142.000; Vollzeit

Zusammenfassung

Nutanix is seeking a customer-centric, technically proficient professional to drive customer success in a remote-first environment. You will manage relationships, assess usage and partner with Support and Engineering to resolve issues while promoting adoption of Nutanix solutions.

The role requires 6–10 years in technical customer-facing roles, deep virtualization and cloud knowledge, fluent Dutch and English, and the ability to coordinate across teams.

Qualifikationen

• 6–10 years in technical customer-facing roles (e.g., Support Engineer, TAM).
• Strong knowledge of virtualization, cloud computing and data center tech.
• Fluent Dutch and English required; excellent communication skills.
• Proven ability to manage long-term customer relationships and drive adoption.

Aufgaben

• Manage and nurture relationships with assigned customers to drive product adoption and customer success.
• Conduct regular assessments of customer's installed base and provide usage insights.
• Coordinate with Support and Engineering to expedite resolution of critical issues.
• Facilitate customer training sessions and identify education opportunities on Nutanix products.
• Recommend upgrade plans and perform health checks to optimize environments.
• Collaborate with internal teams to orchestrate resources for customer needs.
• Proactively engage customers to address concerns and needs regarding Nutanix solutions.
• Achieve KPIs related to customer satisfaction, product adoption and retention in year one.

Kenntnisse

Customer-facing

Communication

Problem solving

Team collaboration

Virtualization

Cloud computing

Data center technologies

Dutch language

English language

Ausbildung

BE/B.Tech in Engineering

Jobbeschreibung

The Opportunity

Are you a customer-centric professional with a strong technical background, exceptional communication skills, and a passion for driving customer success.

Hungry, Humble, Honest, with Heart.

Are you a customer-centric professional with a strong technical background, exceptional communication skills, and a passion for driving customer success.

About The Team

The Nutanix Professional Services team delivers a strong influence on the success of each Nutanix implementation by its customers. The Services function ensures success by engaging with customers in the pre-sales and post-sales stages by assisting in their software-defined data center (SDDC) strategy and architecture. The Nutanix Professional Services Consulting function includes assessment, design, implementation, integration, and automation services as well as project management.

Your Role

• Manage and nurture relationships with assigned customers to drive product adoption and ensure customer success.
• Conduct regular assessments of customer's installed base, providing insights on usage maturity and best practices.
• Coordinate with Support and Engineering teams to expedite resolution of critical support issues.
• Facilitate customer training sessions and identify opportunities for further education on Nutanix products.
• Recommend upgrade plans and perform health checks to optimize customer environments.
• Collaborate with internal teams to orchestrate resources and meet customer needs effectively.
• Proactively engage customers to identify and address their concerns and needs regarding Nutanix solutions.
• Achieve key performance metrics tied to customer satisfaction, product adoption, and retention rates within the first year.

What You Will Bring

• 6-10 years of experience in technical customer-facing roles (e.g., Support Engineer, Systems Engineer, Technical Account Manager).
• Strong knowledge of virtualization, cloud computing, and data center technologies.
• Excellent communication and interpersonal skills with a customer-centric focus.
• High technical aptitude with an understanding of infrastructure (storage, compute, network).
• Experience in managing long-term customer relationships and driving product adoption.
• Ability to collaborate effectively across multiple teams and drive consultative conversations.
• Bachelor’s degree in Engineering (BE/B.Tech); advanced degree is a plus.
• Strong problem-solving skills and ability to orchestrate resources for customer success.
• Fluent Dutch and English required.

Pay Transparency

The OTE range for this position at commencement of employment is expected to be between EUR €94,000 and EUR €142,000 per year.

Please note that OTE offered may vary depending on relevant objective factors, including market location, job-related knowledge, skills, and experience.

Work Arrangement

Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, visit the clients and/or to travel to other locations based on business needs.

We're an Equal Opportunity Employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affiantive Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [e-mail].