Remote Senior Technical Success Manager

Nutanix, Inc.; Hoofddorp; Remote; EUR 94,000 - 142,000; Full time

Job summary

Nutanix, Inc. is seeking a customer-centric professional with strong technical background to drive customer success in a primarily remote role across the Netherlands.

You will manage relationships, assess usage, and coordinate with Support and Engineering to expedite resolutions, while guiding training and upgrade plans. Fluent Dutch and English are required, with 6–10 years in technical customer-facing roles and deep knowledge of virtualization, cloud computing, and data center technologies.

Qualifications

• 6-10 years of experience in technical customer-facing roles such as Support Engineer, Systems Engineer or TAM.
• Fluent Dutch and English.
• Strong knowledge of virtualization, cloud computing and data center technologies.

Responsibilities

• Manage and nurture relationships with assigned customers to drive product adoption and ensure customer success.
• Conduct regular assessments of customer's installed base, providing insights on usage maturity and best practices.
• Coordinate with Support and Engineering teams to expedite resolution of critical support issues.
• Facilitate customer training sessions and identify opportunities for further education on Nutanix products.
• Recommend upgrade plans and perform health checks to optimize customer environments.
• Collaborate with internal teams to orchestrate resources and meet customer needs effectively.
• Proactively engage customers to identify and address their concerns and needs regarding Nutanix solutions.
• Achieve key performance metrics tied to customer satisfaction, product adoption, and retention rates within the first year.

Skills

Customer-facing experience

Technical background

Dutch language

English language

Education

BE/B.Tech in Engineering

Advanced degree a plus

Tools

Virtualization

Cloud computing

Data center technologies

Job description

Nutanix, Inc. is seeking a customer-centric professional with strong technical background to drive customer success in a primarily remote role across the Netherlands.

You will manage relationships, assess usage, and coordinate with Support and Engineering to expedite resolutions, while guiding training and upgrade plans. Fluent Dutch and English are required, with 6–10 years in technical customer-facing roles and deep knowledge of virtualization, cloud computing, and data center technologies.