Senior Technical Account Manager

Nutanix; Hoofddorp; A distancia; EUR 94.000 - 142.000; Jornada completa

Descripción de la vacante

Nutanix is seeking a customer-focused professional for its Professional Services team in Hoofddorf, Netherlands. You will manage customer relationships, drive product adoption, and coordinate with Support and Engineering to resolve critical issues, while delivering trainings and guidance on Nutanix solutions.

The role emphasizes strong communication, extensive virtualization and cloud experience, and the ability to drive health checks and upgrade plans to optimize customer environments.

Formación

• 6-10 years of experience in technical customer-facing roles.
• Strong knowledge of virtualization, cloud computing, and data center technologies.
• Excellent communication and interpersonal skills with a customer-centric focus.
• High technical aptitude with an understanding of infrastructure (storage, compute, network).
• Experience in managing long-term customer relationships and driving product adoption.

Responsabilidades

• Manage and nurture relationships with assigned customers to drive product adoption and ensure customer success.
• Conduct regular assessments of the customer's installed base, providing insights on usage maturity and best practices.
• Coordinate with Support and Engineering teams to expedite resolution of critical support issues.
• Facilitate customer training sessions and identify opportunities for further education on Nutanix products.
• Recommend upgrade plans and perform health checks to optimize customer environments.
• Collaborate with internal teams to orchestrate resources and meet customer needs effectively.
• Proactively engage customers to identify and address their concerns and needs regarding Nutanix solutions.
• Achieve key performance metrics tied to customer satisfaction, product adoption, and retention rates within the first year.

Conocimientos

Customer-facing experience

Virtualization

Cloud computing

Data center technologies

Communication skills

Infrastructure knowledge

Collaboration

Educación

BE/B.Tech

Descripción del empleo

Professional ServicesHoofddorp,NetherlandsAmsterdam,NetherlandsReq.Num.: 32947

Are you a customer-centric professional with a strong technical background, exceptional communication skills, and a passion for driving customer success.

About the Team

The Nutanix Professional Services team delivers a strong influence on the success of each Nutanix implementation by its customers. The Services function ensures success by engaging with customers in the pre-sales and post-sales stages by assisting in their software-defined data center (SDDC) strategy and architecture. The Nutanix Professional Services Consulting function includes assessment, design, implementation, integration, and automation services as well as project management.

Your Role

• Manage and nurture relationships with assigned customers to drive product adoption and ensure customer success.
• Conduct regular assessments of customer's installed base, providing insights on usage maturity and best practices.
• Coordinate with Support and Engineering teams to expedite resolution of critical support issues.
• Facilitate customer training sessions and identify opportunities for further education on Nutanix products.
• Recommend upgrade plans and perform health checks to optimize customer environments.
• Collaborate with internal teams to orchestrate resources and meet customer needs effectively.
• Proactively engage customers to identify and address their concerns and needs regarding Nutanix solutions.
• Achieve key performance metrics tied to customer satisfaction, product adoption, and retention rates within the first year.

What You Will Bring

• 6-10 years of experience in technical customer-facing roles (e.g., Support Engineer, Systems Engineer, Technical Account Manager).
• Strong knowledge of virtualization, cloud computing, and data center technologies.
• Excellent communication and interpersonal skills with a customer-centric focus.
• High technical aptitude with an understanding of infrastructure (storage, compute, network).
• Experience in managing long-term customer relationships and driving product adoption.
• Ability to collaborate effectively across multiple teams and drive consultative conversations.
• Bachelor’s degree in Engineering (BE/B.Tech); advanced degree is a plus.
• Strong problem-solving skills and ability to orchestrate resources for customer success.Fluent Dutch and English required

Pay Transparency: The OTE range for this position at commencement of employment is expected to be between EUR €94,000 and EUR €142,000 per year.

Please note that OTE offered may vary depending on relevant objective factors, including market location, job-related knowledge, skills, and experience.

Work Arrangement

Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, visit the clients and/or to travel to other locations based on business needs.

We're an Equal Opportunity Employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affr

--

Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Aff