Senior Service Designer & Strategy Lead

Service Design Jobs; Netherlands; Remote; EUR 55,000 - 85,000; Full time

Job summary

Service Design Jobs is seeking an experienced Service Designer to lead design strategy and research across enterprise software initiatives. You will map customer journeys, develop service blueprints, and align stakeholders while navigating ambiguity to own projects end-to-end.

The role requires strong qualitative and quantitative research skills, capability mapping, and hands-on UX design using tools like Miro and Figma. Join a multidisciplinary team to shape complex digital experiences.

Qualifications

• Bachelor’s or Master’s degree in Service Design, Strategic Design, or Innovation Design Management.
• 8+ years proven track record as a Service Designer / Design Strategist.
• Experience in a complex Enterprise Software domain.

Skills

Service Design

Design Strategy

User Research

Customer Research

User Journey Mapping

Service Blueprinting

Systems Thinking

Stakeholder Management

Ambiguity Navigation

End-to-end Project Ownership

UX Design

Education

Bachelor’s / Master’s Degree in Service Design or related field

Tools

Miro

Figma

Job description

Service Design Jobs is seeking an experienced Service Designer to lead design strategy and research across enterprise software initiatives. You will map customer journeys, develop service blueprints, and align stakeholders while navigating ambiguity to own projects end-to-end.

The role requires strong qualitative and quantitative research skills, capability mapping, and hands-on UX design using tools like Miro and Figma. Join a multidisciplinary team to shape complex digital experiences.