Service Designer Developer Portal

Huxley; Amsterdam; On-site; EUR 65,000 - 90,000; Full time

Job summary

Huxley is seeking a Service Designer (Developer Experience / Platform Engineering) to shape the end-to-end developer journey across the platform. You will map discovery through operation for 800+ engineers, partnering with the Design Lead to create living artifacts and prioritize improvements.

On offer is a role that combines interviews, workshops, persona refinement, and governance, with service blueprints built in Miro and strong collaboration with senior stakeholders.

Qualifications

• 4+ years of Service Design experience.

Responsibilities

• Conduct stakeholder and user interviews with engineers, engineering managers, and product owners.
• Facilitate journey mapping and service blueprint workshops.
• Map lifecycle phases: Discover, Onboard, Plan, Develop, Test, Deploy, Operate.
• Synthesize findings into insight boards, affinity maps, and opportunity areas.
• Build and maintain service blueprints in Miro.
• Refine and validate personas such as: Software Engineer, Engineering Manager, Product Owner, Tech Lead, AI Agent, External Partner, CIRT Responder.
• Present findings and recommendations to leadership.
• Train product specialists in research and interview techniques.
• Collaborate closely with the Design Lead on priorities, governance, and alignment.

Skills

Service Design

Facilitation

User Research

Journey Mapping

Miro

Figma

Jira

Slack

CI/CD

English Fluent

Tools

Miro

Figma

Jira

Slack

MS Office

Job description

Maplifecycle phases

• Discover
• Onboard
• Plan
• Develop
• Test
• Deploy
• Operate

Service Designer (Developer Experience / Platform Engineering)

Background

The platform engineering area is unifying the development experience for 800+ engineers across multiple domains, including Platform Engineering, Tech Services, Cybersecurity, and Architecture. A small embedded UX team is being established to bring design rigor to this transformation. The Service Designer will be the first hands-on design hire within this area, working closely with the Design Lead to map, validate, and improve how engineers discover, onboard, build, deploy, and operate digital products. Design is at an early stage of maturity within this environment.

Scope of Assignment

• Map the end-to-end development experience across multiple engineering domains.
• Create current-state and future-state service blueprints and journey maps.
• Conduct user research through stakeholder interviews, engineer interviews, and onboarding observations.
• Facilitate collaborative workshops with Senior Product Owners and domain leads.
• Refine and validate existing personas.
• Synthesize findings into evidence-based insights to support prioritization.
• Train product specialists in research methods and interview techniques.
• Contribute to Developer Experience Principles and design governance.
• Create collaborative, living artifacts rather than static documentation.

Day-to-Day Responsibilities

• Conduct stakeholder and user interviews with engineers, engineering managers, and product owners.
• Facilitate journey mapping and service blueprint workshops.
• Maplifecycle phases:
  • Discover
  • Onboard
  • Plan
  • Develop
  • Test
  • Deploy
  • Operate
• Synthesize findings into insight boards, affinity maps, and opportunity areas.
• Build and maintain service blueprints in Miro.
• Refine and validate personas such as:
  • Software Engineer
  • Engineering Manager
  • Product Owner
  • Tech Lead
  • AI Agent
  • External Partner
  • CIRT Responder
• Present findings and recommendations to leadership.
• Train product specialists in research and interview techniques.
• Collaborate closely with the Design Lead on priorities, governance, and alignment.

Key Requirements

• Service blueprint and journey mapping expertise at enterprise scale
• Strong facilitation skills with senior stakeholders (Director/VP level)
• Experience conducting and synthesizing qualitative user research

Additional Requirements

• 4+ years of Service Design experience.
• Ability to work effectively in complex stakeholder environments.
• Experience within platform engineering, developer experience, infrastructure, or internal product environments.
• Understanding of engineering workflows such as CI/CD, DevOps, and cloud infrastructure.
• Experience with Miro, Figma, Jira, Slack, and Microsoft tools.
• Self-starter who can create structure in ambiguous environments.
• Collaborative mindset with a focus on progress over perfection.
• Comfortable working with engineers as primary users.
• Fluent English.