Lead Service Designer

Neev; Best; On-site; EUR 90,000 - 120,000; Full time

Job summary

Neev in the Netherlands seeks a Senior Service Designer/Design Strategist to lead end-to-end service design initiatives within a complex enterprise software environment.

You will conduct qualitative and quantitative research, map journeys and ecosystems, and drive stakeholder alignment while shaping experiences through prototyping and systems thinking.

Qualifications

• Bachelor’s or Master’s degree in Service Design, Strategic Design, or Innovation Design Management.
• Minimum 8 years proven track record as a Service Designer / Design Strategist.
• Experience in a complex Enterprise Software domain.

Skills

User Research

Journey Mapping

Ecosystem Mapping

Heuristic Evaluation

Opportunity Mapping

Stakeholder Management

Systems Thinking

Co-creation Facilitation

UX Design

Visual Storytelling

Cross-functional Collaboration

Ambiguity Navigation

Education

Bachelor’s / Master’s Degree in Design

Tools

Figma

Job description

• Bachelor’s / Master’s Degree in Service Design, Strategic Design, or Innovation Design Management
• Minimum 8 years proven track record as a Service Designer / Design Strategist
• Experience in a complex Enterprise Software domain

Core Skills

• Qualitative & Quantitative User Research
• Customer & User Research – formative and evaluative
• User Journey & User Flow Mapping – Status-Quo and Future State
• Ecosystem / Capability Mapping
• Heuristic Evaluation
• Opportunity Mapping
• People, Process & Technology mapping
• Experience Prototyping
• UX Design
• Figma – hands-on fluency
• Visual Communication & Storytelling
• Cross-functional Workshop / Co-creation Facilitation
• Systems Thinking
• Stakeholder Management & Influencing
• Ability to navigate ambiguity and own projects end-to-end