Lead Service Designer

Service Design Jobs; Best; On-site; EUR 70,000 - 110,000; Full time

Job summary

Service Design Jobs is seeking an accomplished Service Designer/Design Strategist to lead cross‑functional initiatives in enterprise software contexts. You will shape service design strategies, run qualitative and quantitative research, and guide end‑to‑end projects through ambiguous environments.

Qualifications include a Bachelor’s or Master’s in relevant design fields and 8+ years of experience. You’ll collaborate with product and engineering teams to evolve ecosystems and experiences.

Qualifications

• Bachelor’s or Master’s degree in Service Design, Strategic Design, or Innovation Design Management.
• 8+ years proven track record as a Service Designer / Design Strategist.
• Experience in a complex Enterprise Software domain.

Skills

Service Design / Design Strategy

Qualitative & Quantitative User Data

Customer & User Research – formative &

User Journey & User Flow Mapping

Service Blueprinting

Service Architecture

Ecosystem / Capability Mapping

Heuristic Evaluation

Opportunity Mapping

Use Cases, Scenarios & ProductFeatures

People, Process & Technology mapping

Experience Prototyping

UX Design

Figma – hands‑fluency

Visual Communication & Storytelling

Cross‑functional Workshop / Co‑creat.

Systems Thinking

Stakeholder Management & Influencing

Ambiguity Navigation & End‑to‑End

Education

Bachelor’s / Master’s Degree in Service Design, Strategic Design, or Innovation Design Management

Tools

Miro

Job description

Must-Have SkillsQualifications

Bachelor’s / Master’s Degree in Service Design, Strategic Design, or Innovation Design Management

Minimum 8 years proven track record as a Service Designer / Design Strategist

Experience in a complex Enterprise Software domain

Core Skills

• Service Design / Design Strategy
• Qualitative & Quantitative User Research
• Customer & User Research – formative and evaluative
• User Journey & User Flow Mapping – Status-Quo and Future State
• Service Blueprinting
• Service Architecture
• Ecosystem / Capability Mapping
• Heuristic Evaluation
• Opportunity Mapping
• Use Cases, Scenarios & Product Features
• People, Process & Technology mapping
• Experience Prototyping
• UX Design
• Figma – hands‑fluency
• Visual Communication & Storytelling
• Cross‑functional Workshop / Co‑creation Facilitation
• Systems Thinking
• Stakeholder Management & Influencing
• Ability to navigate ambiguity and own projects end‑to‑end

Tools

• Miro

Requirements added by the job poster

• 6+ years of work experience with Qualitative & Quantitative Research Methodologies
• 7+ years of work experience with User Research
• 2+ years of work experience with Heuristic Evaluation