Lead Service Designer

Service Design Jobs; Netherlands; Remote; EUR 55,000 - 85,000; Full time

Job summary

Service Design Jobs is seeking an experienced Service Designer to lead design strategy and research across enterprise software initiatives. You will map customer journeys, develop service blueprints, and align stakeholders while navigating ambiguity to own projects end-to-end.

The role requires strong qualitative and quantitative research skills, capability mapping, and hands-on UX design using tools like Miro and Figma. Join a multidisciplinary team to shape complex digital experiences.

Qualifications

• Bachelor’s or Master’s degree in Service Design, Strategic Design, or Innovation Design Management.
• 8+ years proven track record as a Service Designer / Design Strategist.
• Experience in a complex Enterprise Software domain.

Skills

Service Design

Design Strategy

User Research

Customer Research

User Journey Mapping

Service Blueprinting

Systems Thinking

Stakeholder Management

Ambiguity Navigation

End-to-end Project Ownership

UX Design

Education

Bachelor’s / Master’s Degree in Service Design or related field

Tools

Miro

Figma

Job description

Must-Have SkillsQualifications

Bachelor’s / Master’s Degree in Service Design, Strategic Design, or Innovation Design Management

Minimum 8 years proven track record as a Service Designer / Design Strategist

Experience in a complex Enterprise Software domain

Core Skills

• Service Design / Design Strategy
• Qualitative & Quantitative User Research
• Customer & User Research – formative and evaluative
• User Journey & User Flow Mapping – Status-Quo and Future State
• Service Blueprinting
• Service Architecture
• Ecosystem / Capability Mapping
• Heuristic Evaluation
• Opportunity Mapping
• Use Cases, Scenarios & Product Features
• People, Process & Technology mapping
• Experience Prototyping
• UX Design
• Figma – hands‑fluency
• Visual Communication & Storytelling
• Cross‑functional Workshop / Co‑creation Facilitation
• Systems Thinking
• Stakeholder Management & Influencing
• Ability to navigate ambiguity and own projects end‑to‑end

Tools

• Miro

Requirements added by the job poster

• 6+ years of work experience with Qualitative & Quantitative Research Methodologies
• 7+ years of work experience with User Research
• 2+ years of work experience with Heuristic Evaluation