Senior Manager Customer Operations Europe

Movado Retail Group; Rijswijk; Hybrid; EUR 110,000 - 140,000; Full time

Benefits offered by this job

Holiday allowance 8%

Pension contribution 5%

Hybrid working

Vacation days 25

Employee discount

Long-term service awards

Job summary

Movado B.V. is seeking a Senior Manager, Customer Operations to lead the Netherlands-based team and collaborate with regional operations across Europe, the Middle East, North Asia and India.

You will manage day-to-day delivery, customer service and Order-to-Cash while fostering cross-functional partnerships. Fluency in German is essential to oversee Germany, with a service-minded, resilient leadership style and a strong focus on continuous improvement, recruitment, training and development in a

Qualifications

• Fluency in German (written and spoken) is essential.
• Experience leading a Customer Operations team.
• Experience with SAP and Order-to-Cash processes.
• Ability to operate in a fast-paced, international environment.

Responsibilities

• Lead, coach and develop the Netherlands-based Customer Operations team, driving engagement and high performance.
• Own day-to-day operational delivery, priorities, escalations and risk management across the team.
• Drive excellence across Order-to-Cash, order management, customer service and compliance.
• Build strong partnerships with Commercial, Finance, Operations, Logistics, IT and other stakeholders.
• Monitor performance and respond quickly to changing priorities.
• Identify and lead process improvements to simplify work and improve the customer experience.

Skills

Customer-first mindset

Commercial awareness

Operational discipline

Stakeholder management

People leadership

Tools

SAP

Job description

About the Role

We're looking for a motivated, service-minded and resilient Senior Manager, Customer Operations with a passion for people, operational excellence and continuous improvement.

Reporting to the Director, Customer Operations EU, MENA & India, you will have overall responsibility for the day-to-day leadership, performance and delivery of our Netherlands-based Customer Operations team and work closely with other Customer Operations teams in other regions. One of the key regions you will oversee, will be the customer operations activity for Germany, making fluent German language skills, both written and verbal, an essential requirement for this role.

Working across a diverse international region, you and your team will support our Wholesale, Marketplace, Travel Retail, Distributor and Independent Retail business partners across Europe, the Middle East, North Asia and India.

About Movado B.V.

One of the world's premier watchmakers, our client designs, sources and distributes multiple brands in the Watch and Jewellery segments worldwide.

What You'll Do

• Lead, coach and develop the Netherlands-based Customer Operations team, driving engagement, accountability and high performance.
• Own day-to-day operational delivery, priorities, escalations and risk management across the team.
• Drive excellence across Order-to-Cash, order management, customer service and operational compliance.
• Build strong partnerships with Commercial, Finance, Operations, Logistics, IT and other key stakeholders.
• Monitor business performance and ensure the team responds quickly and effectively to changing priorities.
• Identify and lead process improvements, change initiatives and projects that simplify how we work and improve the customer experience.
• Create a culture of continuous improvement, knowledge sharing and "right first time" execution.
• Support recruitment, onboarding, training, performance management and development across the team.

What You'll Bring

• You're an experienced people leader who combines a strong customer-first mindset with commercial awareness and operational discipline.
• You'll be comfortable working in a fast-paced, international environment, solving complex problems, making decisions and bringing people together to deliver results.
• As this role will oversee Germany, fluency in German, both written and verbal, is essential.
• You’ll be service-minded, resilient, collaborative and improvement-focused, with strong communication and stakeholder management skills and a genuine desire to develop both people and processes.
• Experience in Customer Operations, Order Management / Order-to-Cash, SAP and process improvement within an international business environment would be highly valuable.

What we offer

If you're excited by the opportunity to lead a talented Customer Operations team and help shape how we support our customers and commercial partners across a diverse international region, we'd love to hear from you.

• 8% holiday allowance on top of your base salary.
• 5% pension contribution (shared employer/employee).
• Hybrid working (3 days in office).
• 25 vacation days plus public holidays.
• Employee discount.
• Long term Service Awards.

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.