Boutique Manager - Amsterdam (f/m/x)

Breitling; Amsterdam; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Work from home (depends on position)

Watch to wear / watch to buy program

Referral program

Development opportunities

Culture of feedback

Job summary

Breitling Amsterdam Boutique is seeking an experienced luxury retail leader to join our squad as a Brand Ambassador and Boutique Manager. You will develop and retain a loyal clientele using Salesforce, lead a high-performing team, and ensure exceptional service.

You will drive in-store events, oversee boutique operations, inventory, and merchandising, and align initiatives with brand standards. Fluency in English and Dutch is required, with a focus on delivering prestige and personalized client

Qualifications

• 6+ years in luxury retail with at least 3 years in a supervisory/manager role
• Deep understanding of luxury clienteling and long-term client relationships
• Experience leading and motivating sales teams to exceed goals and deliver exceptional service
• Skilled in boutique operations: inventory, visual merchandising, aftersales coordination
• Strong commercial mindset with ability to analyze KPIs and drive strategy
• Fluent in English and Dutch

Responsibilities

• Act as Brand Ambassador as part of a motivated team
• Build, develop and retain a loyal clientele using CRM tools
• Support in executing boutique events and foster an inclusive atmosphere
• Identify areas of improvement by understanding customer needs and market trends
• Guarantee impeccable after-sales service in line with brand standards
• Translate business goals into team and individual targets
• Monitor daily performance and sales trends
• Coach and mentor the team to improve performance

Skills

Luxury retail

Team leadership

Clienteling

Sales analytics

Boutique operations

Visual merchandising

After-sales service

Coaching & mentoring

English & Dutch fluency

Tools

Salesforce

Job description

We are a dedicated Squad on a mission to redefine Swiss watchmaking, rooted in our legacy since 1884. Driven by innovation and precision we create timepieces that combine modern-retro design with casual, approachable, and sustainable luxury — powered by passionate teams around the world.

Join our vibrant team in Amsterdam Boutique and be part of something extraordinary!

Your contribution:

• You will act as a true Brand Ambassador being an integral part of a highly motivated team
• You will build, develop and retain a loyal clientele by leveraging all customer relationship tools (CRM tool: Salesforce)
• You will support in executing smart boutique events in an inclusive atmosphere
• You will identify areas of improvement by understanding customer needs, and following market trends
• You will guarantee an impeccable after sales service in line with company standards
• You will translate business goals into achievable team and individual targets
• You will assess and monitor the daily performance
• You will support with monitoring sales trends of allocated products through tools, timeframes, and methods defined by management
• You will be managing the team performance through coaching and mentoring

You will fit well to our squad if:

• You have 6+ years of experience in luxury retail, with at least 3 years in a supervisory or manager role, preferably in high-end watchmaking or fine jewelry
• You have a deep understanding of luxury clienteling, with a proven ability to build and maintain long-termrelationships with customers
• You have experience in team leadership, motivating and developing sales associates to consistently exceed sales goals and deliver exceptional customer service
• You are skilled in boutique operations, including inventory management, visual merchandising, and aftersales service coordination
• You have a strong commercial mindset, able to analyze sales KPIs, optimize performance, and contribute to strategic planning in line with brand values
• You are fluent in English and Dutch

At Breitling, we encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity and inclusion, where every voice is heard and valued.

We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:

• Work from home(depending on position requirements)
• Watch to wear / watch to buy program
• Referral program
• Development opportunities
• Culture of feedback

Our values:

Entrepreneurship– We take ownership, act with agility, and dare to challenge the status quo.

Performance– We strive for excellence and deliver with impact, precision, and passion.

Innovation– We embrace creativity and continuously push boundaries to shape the future.

Care– We look after our people, our clients, and our planet, with respect and responsibility.

We value diversity and are committed to fostering an inclusive environment that reflects the excellence and refinement that define our brand. We welcome applications from all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic.We invite candidates from allwalks of lifeto share their applications to join our Squad, where inclusion is at the heart of our vision of elegance and prestige.

Please note that the use of protective equipment isrequiredfor certain roles tomaintainthe highest standards of safety and precision during operations in our workshops.