Senior Manager Customer Operations Europe

NL01 Movado Group Nederland B.V.; Rijswijk; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work (3 days in office)

8% holiday allowance

5% pension contribution

25 vacation days

Employee discount

Long term Service Awards

Job summary

Movado Group Nederland B.V. seeks a Senior Manager, Customer Operations to lead the Netherlands-based team and oversee German operations. You will drive order-to-cash processes, customer service excellence and cross-functional collaboration in a fast-paced, international setting.

You will foster a high-performance culture, manage escalations, and guide recruitment, onboarding and coaching to develop people and processes across the region.

Qualifications

• Experience leading a Netherlands-based Customer Operations team.
• Fluent German language skills (written and spoken) required for Germany oversight.
• Strong background in Order-to-Cash and process improvement in an international setting.

Responsibilities

• Lead the Netherlands Customer Operations team, driving engagement and high performance.
• Own day-to-day operational delivery, priorities, escalations and risk management.
• Drive excellence across Order-to-Cash, order management, and customer service.
• Build partnerships with Commercial, Finance, Operations, Logistics and IT.
• Monitor performance and adapt to changing priorities.
• Lead process improvements and change initiatives to simplify work and improve CX.
• Support recruitment, onboarding, training and development.

Skills

People leadership

German language proficiency

Customer operations

Order-to-Cash

Process improvement

Stakeholder management

Tools

SAP

Job description

About the Role

We’re looking for a motivated, service-minded and resilient Senior Manager, Customer Operations with a passion for people, operational excellence and continuous improvement. Reporting to the Director, Customer Operations EU, MENA & India, you will have overall responsibility for the day-to-day leadership, performance and delivery of our Netherlands-based Customer Operations team and work closely with other Customer Operations teams in other regions. One of the key regions you will oversee, will be the customer operations activity for Germany, making fluent German language skills, both written and verbal, an essential requirement for this role. Working across a diverse international region, you and your team will support our Wholesale, Marketplace, Travel Retail, Distributor and Independent Retail business partners across Europe, the Middle East, North Asia and India.

About Movado B.V.

One of the world’s premier watchmakers, our client designs, sources and distributes multiple brands in the Watch and Jewellery segments worldwide.

What You’ll Do

• Lead, coach and develop the Netherlands-based Customer Operations team, driving engagement, accountability and high performance.
• Own day-to-day operational delivery, priorities, escalations and risk management across the team.
• Drive excellence across Order-to-Cash, order management, customer service and operational compliance.
• Build strong partnerships with Commercial, Finance, Operations, Logistics, IT and other key stakeholders.
• Monitor business performance and ensure the team responds quickly and effectively to changing priorities.
• Identify and lead process improvements, change initiatives and projects that simplify how we work and improve the customer experience.
• Create a culture of continuous improvement, knowledge sharing and “right first time” execution.
• Support recruitment, onboarding, training, performance management and development across the team.

What You’ll Bring

• You’re an experienced people leader who combines a strong customer-first mindset with commercial awareness and operational discipline.
• You’ll be comfortable working in a fast-paced, international environment, solving complex problems, making decisions and bringing people together to deliver results.
• As this role will oversee Germany, fluency in German, both written and verbal, is essential.
• You’ll be service-minded, resilient, collaborative and improvement-focused, with strong communication and stakeholder management skills and a genuine desire to develop both people and processes.
• Experience in Customer Operations, Order Management / Order-to-Cash, SAP and process improvement within an international business environment would be highly valuable.

What we offer

If you’re excited by the opportunity to lead a talented Customer Operations team and help shape how we support our customers and commercial partners across a diverse international region, we’d love to hear from you.

We offer the following benefits:

• 8% holiday allowance on top of your base salary.
• 5% pension contribution (shared employer/employee).
• Hybrid working (3 days in office).
• 25 vacation days plus public holidays.
• Employee discount.
• Long term Service Awards.

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

Movado Group was originally created in 1961 as the North American Watch Company. Its founder, Gedalio Grinberg, was a refugee from Cuba who quickly became a legend in the watch industry. Pioneering the luxury watch business, Grinberg gained acclaim through his many widespread accomplishments, including his contribution to building the Piaget brand, the rescue and revitalization of the Movado brand and his efforts to rally Swiss forces during the quartz crisis of the 1970s. Gedalio Grinberg laid the foundation for what has become, under the successful leadership of his son, Efraim Grinberg, a $500+ million watch company. Today, Movado Group is a major player in the watch industry worldwide, offering exciting career opportunities and a strong portfolio of ten widely respected brands: Movado, EBEL, Concord, MVMT, Olivia Burton, Coach Watches, HUGO BOSS Watches, Lacoste Watches, Tommy Hilfiger Watches and Calvin Klein Watches.

As our brands expand globally, our employees continue to enjoy the rich experience of a small company environment, with hands‑on involvement and exposure to many different aspects of the business. From Product Development to Supply Chain operations, our employees can learn the inner workings of the industry, while growing within the organization. We currently own and operate over 50 Movado Company Stores that offer exceptional value on products from all our fine watch brands. With strategic locations nationwide, this retail division supports our brand image and increases sales for our company. A successful global corporation, Movado Group employs over 1,100 people worldwide. Our corporate headquarters are in Paramus, New Jersey. We have manufacturing facilities in Switzerland and the Far East, and regional offices in France, Germany, the United Kingdom, China including Hong Kong. We enjoy a strong international presence as a leader in the watch industry. From fashion to luxury, our distinctive and diverse brands offer a wide range of growth opportunities. Join the Movado Group team and work for the best brands in the market, while becoming a part of a world-class organization.