Specialist Customer Operations Europe

NL01 Movado Group Nederland B.V.; Rijswijk; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

25 days paid holiday

Pension Plan

Hybrid working model

Job summary

A leading watch manufacturer in Rijswijk is seeking a Specialist Customer Operations Europe to oversee customer relationships and order management. The successful candidate will leverage their experience in a dynamic environment to ensure smooth operational execution. Strong communication skills, familiarity with ERP systems, and collaborative attitude are essential. Competitive benefits include 25 days of holiday, pension plan, and hybrid working model.

Qualifications

• Minimum of 2-3 years’ experience in a fast-moving dynamic organization.
• Experience working across EU countries considered desirable.
• Strong ability to deliver results.

Responsibilities

• Manage an assigned customer set of Key & Independent Accounts.
• Lead and complete customer set up with MDM alongside Sales and Brand Managers.
• Participate in projects taking responsibility for assigned tasks.

Skills

Customer focus

Order Management

SAP or other ERP system

Excel skills

Strong relationship building

Excellent English

Collaborative attitude

Education

High standard of education

Job description

Specialist Customer Operations Europe page is loaded

Specialist Customer Operations Europe

Apply locations Rijswijk, Netherlands time type Full time posted on Posted 2 Days Ago job requisition id JR00002125

One of the world’s premier watchmakers, our client designs, sources and distributor multiple brands in the Watch and Jewellery segment worldwide. Our warehouses operate in UK, The Netherlands, Switzerland, and Hong Kong to support the EU Business.

This position is within the central Customer Operations Team Europe, supporting our Wholesale Retailer, Travel Retail and Distributors for all order to cash transactions. It will require strong relationship building with Sales, Marketing, Finance, Tax, Master Data, Warehouse and Business Analyst teams to ensure seamless execution of all tasks.

CUSTOMER SUPPORT & RELATIONSHIPS

• Manage an assigned customer set of Key & Independent Accounts

• Build strong relationships through regular 1:1 with Sales & Marketing teams to understand their upcoming strategies, to partner and collaborate with them to ensure smooth operational executive of their business needs for your assigned customers.

• Be part of the collective responsibility mindset across the team to ensure that you can take personal responsibility for assigned customer set and the wider EU customers.

• Lead and complete customer set up with MDM alongside Sales, Brand Managers & Brand Controllers for your assigned customers.

• Build strong relationships with Warehouse Operations to collaborate in ensuring all open orders ship timely and any action taken to avoid any business impact.

• Participate in regular team and any sales meetings as requested.

ORDER TO CASH

• Order & backlog management including outbound orders, pro-forma invoices for delivery, returns, manual credit and debits for assigned customers.

• Review and Manage order management across your assigned customer set to maximise supply fill rates to achieve quarterly targets.

• For assigned customers ensure all operational processes adhere to SOX Compliance requirements

• Support and train users/ customers on our B2B Portal

• Manage alongside team all central mailboxes ensuring as a collective all emails to timely and efficiently respond as per the teams’ agreed timelines.

• Assigned team tasks daily/weekly/monthly/ad-hoc.

• Generate open order, backlog and other such ad-hoc reports as required.

PROJECTS & CONTINUOUS IMPROVEMENT

• Participate in projects taking responsibility for any assigned tasks alongside team.

• Support Project rollouts through testing to GO LIVE

REQUIREMENTS

• Minimum of 2-3 years’ experience working across EU countries within a fast moving and dynamic organisation (FMG or retail desirable)

• High standard of education, Experience of working across international cultures

• Strong customer focus and ability to deliver results

• Order Management

• SAP or other ERP system

• Excel skills

• Ability to build strong relationships with key stakeholders within the business.

• Great a prioritising and planning, with a positive attitude towards challenges and joy in working and communication with different people globally

• Collaborative attitude who can quickly adjust to changes in priorities/tasks

• Excellent English, written and spoken

• French, German and/or any other European language considered an advantage

FIRST AND SECUNDAIRE WORK BENEFITS

• Full time position (40 hours per week)

• Hybrid working model after completion of your training period

• 25 days paid holiday (plus public holidays)

• Pension Plan

• 8% Holiday Pay

• Being part of an International Team with opportunity to grow and make an impact

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

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Movado Group was originally created in 1961 as the North American Watch Company. Its founder, Gedalio Grinberg, was a refugee from Cuba who quickly became a legend in the watch industry. Pioneering the luxury watch business, Grinberg gained acclaim through his many widespread accomplishments, including his contribution to building the Piaget brand, the rescue and revitalization of the Movado brand and his efforts to rally Swiss forces during the quartz crisis of the 1970s. Gedalio Grinberg laid the foundation for what has become, under the successful leadership of his son, Efraim Grinberg, a $500+ million watch company.

Today, Movado Group is a major player in the watch industry worldwide, offering exciting career opportunities and a strong portfolio of ten widely respected brands: Movado, EBEL, Concord, MVMT, Olivia Burton, Coach Watches, HUGO BOSS Watches, Lacoste Watches, Tommy Hilfiger Watches and Calvin Klein Watches.

As our brands expand globally, our employees continue to enjoy the rich experience of a small company environment, with hands-on involvement and exposure to many different aspects of the business. From Product Development to Supply Chain operations, our employees can learn the inner workings of the industry, while growing within the organization.

We currently own and operate over 50 Movado Company Stores that offer exceptional value on products from all our fine watch brands. With strategic locations nationwide, this retail division supports our brand image and increases sales for our company.

A successful global corporation, Movado Group employs over 1,100 people worldwide. Our corporate headquarters are in Paramus, New Jersey. We have manufacturing facilities in Switzerland and the Far East, and regional offices in France, Germany, the United Kingdom, China including Hong Kong.

We enjoy a strong international presence as a leader in the watch industry. From fashion to luxury, our distinctive and diverse brands offer a wide range of growth opportunities. Join the Movado Group team and work for the best brands in the market, while becoming a part of a world-class organization.