Senior Manager, Customer Operations — Europe (German Fluent)

NL01 Movado Group Nederland B.V.; Rijswijk; Híbrido; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work (3 days in office)

8% holiday allowance

5% pension contribution

25 vacation days

Employee discount

Long term Service Awards

Descripción de la vacante

Movado Group Nederland B.V. seeks a Senior Manager, Customer Operations to lead the Netherlands-based team and oversee German operations. You will drive order-to-cash processes, customer service excellence and cross-functional collaboration in a fast-paced, international setting.

You will foster a high-performance culture, manage escalations, and guide recruitment, onboarding and coaching to develop people and processes across the region.

Formación

• Experience leading a Netherlands-based Customer Operations team.
• Fluent German language skills (written and spoken) required for Germany oversight.
• Strong background in Order-to-Cash and process improvement in an international setting.

Responsabilidades

• Lead the Netherlands Customer Operations team, driving engagement and high performance.
• Own day-to-day operational delivery, priorities, escalations and risk management.
• Drive excellence across Order-to-Cash, order management, and customer service.
• Build partnerships with Commercial, Finance, Operations, Logistics and IT.
• Monitor performance and adapt to changing priorities.
• Lead process improvements and change initiatives to simplify work and improve CX.
• Support recruitment, onboarding, training and development.

Conocimientos

People leadership

German language proficiency

Customer operations

Order-to-Cash

Process improvement

Stakeholder management

Herramientas

SAP

Descripción del empleo

Movado Group Nederland B.V. seeks a Senior Manager, Customer Operations to lead the Netherlands-based team and oversee German operations. You will drive order-to-cash processes, customer service excellence and cross-functional collaboration in a fast-paced, international setting.

You will foster a high-performance culture, manage escalations, and guide recruitment, onboarding and coaching to develop people and processes across the region.