European Customer Operations Lead (Germany Fluent) | Hybrid

Movado Retail Group; Rijswijk; Híbrido; EUR 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday allowance 8%

Pension contribution 5%

Hybrid working

Vacation days 25

Employee discount

Long-term service awards

Descripción de la vacante

Movado B.V. is seeking a Senior Manager, Customer Operations to lead the Netherlands-based team and collaborate with regional operations across Europe, the Middle East, North Asia and India.

You will manage day-to-day delivery, customer service and Order-to-Cash while fostering cross-functional partnerships. Fluency in German is essential to oversee Germany, with a service-minded, resilient leadership style and a strong focus on continuous improvement, recruitment, training and development in a

Formación

• Fluency in German (written and spoken) is essential.
• Experience leading a Customer Operations team.
• Experience with SAP and Order-to-Cash processes.
• Ability to operate in a fast-paced, international environment.

Responsabilidades

• Lead, coach and develop the Netherlands-based Customer Operations team, driving engagement and high performance.
• Own day-to-day operational delivery, priorities, escalations and risk management across the team.
• Drive excellence across Order-to-Cash, order management, customer service and compliance.
• Build strong partnerships with Commercial, Finance, Operations, Logistics, IT and other stakeholders.
• Monitor performance and respond quickly to changing priorities.
• Identify and lead process improvements to simplify work and improve the customer experience.

Conocimientos

Customer-first mindset

Commercial awareness

Operational discipline

Stakeholder management

People leadership

Herramientas

SAP

Descripción del empleo

Movado B.V. is seeking a Senior Manager, Customer Operations to lead the Netherlands-based team and collaborate with regional operations across Europe, the Middle East, North Asia and India.

You will manage day-to-day delivery, customer service and Order-to-Cash while fostering cross-functional partnerships. Fluency in German is essential to oversee Germany, with a service-minded, resilient leadership style and a strong focus on continuous improvement, recruitment, training and development in a