Specialist Customer Operations Europe

Movado Group, Inc; Rijswijk; On-site; EUR 40,000 - 70,000; Full time

Job summary

Ein dynamisches Unternehmen im Bereich Uhren sucht einen Specialist Customer Operations, der für die Kundenbetreuung in Europa verantwortlich ist. In dieser spannenden Rolle sind Sie das Bindeglied zwischen verschiedenen Abteilungen und tragen zur Optimierung der Auftragsabwicklung bei. Sie arbeiten eng mit dem Vertrieb und Marketing zusammen, um sicherzustellen, dass die Bedürfnisse der Kunden erfüllt werden. Diese Position bietet die Möglichkeit, in einem internationalen Umfeld zu arbeiten und Ihre Fähigkeiten in einem schnelllebigen Markt weiterzuentwickeln. Wenn Sie leidenschaftlich daran interessiert sind, Kundenbeziehungen zu pflegen und operative Exzellenz zu erreichen, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 2-3 Jahre Erfahrung in einem dynamischen Umfeld.
• Hoher Bildungsstandard und Erfahrung in internationalen Kulturen.

Responsibilities

• Verwalten eines Kundenstamms und Aufbau starker Beziehungen.
• Auftrags- und Rückstandsmanagement für zugewiesene Kunden.

Skills

Kundenmanagement

SAP oder andere ERP-Systeme

Excel

Beziehungsmanagement

Auftragsmanagement

Englisch (fließend)

Deutsch (fließend)

Französisch oder andere europäische Sprachen

Education

Hochschulabschluss

Tools

SAP

Excel

Job description

Specialist Customer Operations Europe page is loaded

Specialist Customer Operations Europe

Apply locations Rijswijk, Netherlands time type Full time posted on Posted 30+ Days Ago job requisition id JR00001830 This position is within the central Customer Operations Team Europe, supporting our Wholesale Retailer, Travel Retail and Distributors for all order to cash transactions. It will require strong relationship building with Sales, Marketing, Finance, Tax, Master Data, Warehouse and Business Analyst teams to ensure seamless execution of all tasks.

CUSTOMER SUPPORT & RELATIONSHIPS

• Manage an assigned customer set of Key & Independent Accounts
• Build strong relationships through regular 1:1 with Sales & Marketing teams to understand their upcoming strategies, to partner and collaborate with them to ensure smooth operational executive of their business needs for your assigned customers.
• Be part of the collective responsibility mindset across the team to ensure that you can take personal responsibility for assigned customer set and the wider EU customers.
• Lead and complete customer set up with MDM alongside Sales, Brand Managers & Brand Controllers for your assigned customers.
• Build strong relationships with Warehouse Operations to collaborate in ensuring all open orders ship timely and any action taken to avoid any business impact.
• Participate in regular team and any sales meetings as requested.

ORDER TO CASH

• Order & backlog management including outbound orders, pro forma invoices for delivery, returns, manual credit and debits for assigned customers.
• Review and Manage order management across your assigned customer set to maximise supply fill rates to achieve quarterly targets.
• For assigned customers ensure all operational processes adhere to SOX Compliance requirements
• Support and train users/ customers on our B2B Portal
• Manage alongside team all central mailboxes ensuring as a collective all emails to timely and efficiently respond as per the teams’ agreed timelines.
• Assigned team tasks daily/weekly/monthly/ad-hoc.
• Generate open order, backlog and other such ad-hoc reports as required.

PROJECTS & CONTINUOUS IMPROVEMENT

• Participate in projects taking responsibility for any assigned tasks alongside team.
• Support Project rollouts through testing to GO LIVE

REQUIREMENTS

• Minimum of 2-3 years’ experience working across EU countries within a fast moving and dynamic organisation (FMG or retail desirable)
• High standard of education, Experience of working across international cultures
• Strong customer focus and ability to deliver results.
• Order Management
• SAP or other ERP system
• Excel
• Ability to build strong relationships with key stakeholders within the business.
• Great a prioritising and planning, with a positive attitude towards challenges and joy in working and communication with different people globally.
• Collaborative attitude who can quickly adjust to changes in priorities/tasks.
• Excellent English, written and spoken.
• Excellent German, written and spoken.
• French and/or any other European language considered an advantage.
  

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

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Movado Group was originally created in 1961 as the North American Watch Company. Its founder, Gedalio Grinberg, was a refugee from Cuba who quickly became a legend in the watch industry. Pioneering the luxury watch business, Grinberg gained acclaim through his many widespread accomplishments, including his contribution to building the Piaget brand, the rescue and revitalization of the Movado brand and his efforts to rally Swiss forces during the quartz crisis of the 1970s. Gedalio Grinberg laid the foundation for what has become, under the successful leadership of his son, Efraim Grinberg, a $500+ million watch company.

Today, Movado Group is a major player in the watch industry worldwide, offering exciting career opportunities and a strong portfolio of ten widely respected brands: Movado, EBEL, Concord, MVMT, Olivia Burton, Coach Watches, HUGO BOSS Watches, Lacoste Watches, Tommy Hilfiger Watches and Calvin Klein Watches.

As our brands expand globally, our employees continue to enjoy the rich experience of a small company environment, with hands-on involvement and exposure to many different aspects of the business. From Product Development to Supply Chain operations, our employees can learn the inner workings of the industry, while growing within the organization.

We currently own and operate over 50 Movado Company Stores that offer exceptional value on products from all our fine watch brands. With strategic locations nationwide, this retail division supports our brand image and increases sales for our company.

A successful global corporation, Movado Group employs over 1,100 people worldwide. Our corporate headquarters are in Paramus, New Jersey. We have manufacturing facilities in Switzerland and the Far East, and regional offices in France, Germany, the United Kingdom, China including Hong Kong.

We enjoy a strong international presence as a leader in the watch industry. From fashion to luxury, our distinctive and diverse brands offer a wide range of growth opportunities. Join the Movado Group team and work for the best brands in the market, while becoming a part of a world-class organization.