Senior Manager, European Customer Ops – Hybrid, German

Movado Group, Inc; Rijswijk; Híbrido; EUR 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

8% holiday allowance on top of base

5% pension contribution

Hybrid working (3 days in office)

25 vacation days + public holidays

Employee discount

Long term Service Awards

Descripción de la vacante

Movado Group, Inc. is seeking a Senior Manager, Customer Operations to lead our Netherlands-based team and ensure exceptional service delivery across Europe. The role drives Order-to-Cash excellence, process improvements and strong stakeholder partnerships across Commercial, Finance, Operations, Logistics and IT.

German fluency is essential for the Germany oversight. You will foster a culture of continuous improvement, coach talent, and support recruitment, onboarding and development in a

Formación

• Must have strong leadership experience in a customer operations setting.
• Fluent written and spoken German is required to oversee Germany operations.
• Demonstrated ability to drive process improvements and cost efficiency.

Responsabilidades

• Lead the Netherlands-based Customer Operations team and drive high performance.
• Own day-to-day operational delivery, priorities, escalations and risk management.
• Drive excellence across Order-to-Cash, order management, customer service and compliance.
• Build strong partnerships with Commercial, Finance, Operations, Logistics, IT and other stakeholders.
• Monitor performance and respond quickly to changing priorities.
• Lead process improvements and change initiatives to simplify work and improve customer experience.
• Create a culture of continuous improvement and knowledge sharing.
• Support recruitment, onboarding, training and development of the team.

Conocimientos

People leadership

Customer-first mindset

Commercial awareness

Operational discipline

German language fluency

Herramientas

SAP

Descripción del empleo

Movado Group, Inc. is seeking a Senior Manager, Customer Operations to lead our Netherlands-based team and ensure exceptional service delivery across Europe. The role drives Order-to-Cash excellence, process improvements and strong stakeholder partnerships across Commercial, Finance, Operations, Logistics and IT.

German fluency is essential for the Germany oversight. You will foster a culture of continuous improvement, coach talent, and support recruitment, onboarding and development in a