Specialist Customer Operations, German, Spanish or French Speaker

Movado Group, Inc; Rijswijk; Hybrid; EUR 48,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

Holiday allowance

Pension contribution

Vacation days

Work from Anywhere in Europe

Employee discount

Long service awards

Job summary

Movado Group, Inc. is seeking a Customer Operations Specialist to support wholesale, travel retail and distributor partners in Europe. You’ll coordinate order-to-cash with Sales, Marketing, Master Data and Warehouse, and process orders, returns and invoices in SAP and the B2B portal.

The role requires 3–4 years in a similar O2C role, strong English, and German or other European language skills are a plus. It offers hybrid work, 25 vacation days, holiday allowance and a pension contribution.

Qualifications

• 3–4 years of experience in a customer operations or order-to-cash role in a B2B environment.
• Experience managing orders and backlogs in an ERP system (SAP preferred).
• Excellent written and spoken English; German or other European languages preferred.
• Detail-oriented, organized and service-driven.
• Strong collaboration skills across teams.

Responsibilities

• Manage a portfolio of German wholesale, travel-retail and distributor accounts for order-to-cash.
• Coordinate onboarding, orders, returns and invoices with Sales, Marketing, Master Data and Warehouse.
• Monitor order flow, backlog and deliveries; coordinate with warehouse to ship on time.
• Use SAP and the B2B portal to process orders, credits/debits and maintain records.
• Generate regular sales and order reports and contribute to improvement projects.

Skills

Strong written and verbal comunicaion

English proficiency

Building relationships across teams

Detail-oriented

Excel proficiency

German language (preferred)

Tools

SAP

Job description

About The Role

We’re looking for a motivated and service-minded Customer Operations Specialist to support our wholesale, travel retail, and distributor partners.

You’ll join our central Customer Operations team for Europe, working closely with Sales, Marketing, Finance, Master Data, Tax, Warehouse and Business Analytics to ensure a smooth and reliable order-to-cash experience for your customer base.

About Movado B.V.

One of the world’s premier watchmakers, our client designs, sources and distributes multiple brands in the Watch and Jewelry segments worldwide.

What You’ll Do

• Manage a portfolio of German wholesale, travel-retail and distributor accounts, ensuring smooth order-to-cash operations.
• Collaborate with Sales, Marketing, Master Data and Warehouse teams for on-boarding customers, processing orders, returns and invoices.
• Monitor order flow, backlog and deliveries — coordinating with warehouse to make sure orders ship on time.
• se our B2B portal and ERP system (SAP preferred) to process orders, credits/debits and maintain accurate records.
• Help generate regular sales and order reports, and contribute to continuous improvement projects as needed.

About You

• Strong written and verbal communication skills in English. Other European languages such as German, Spanish or French are preferred.
• 3–4 years’ experience in a similar customer operations or order-to-cash role, ideally in a B2B environment.
• Detail-oriented, organised, and driven to deliver excellent service.
• Skilled in building relationships across teams and regions.
• Experience managing orders and backlogs in an ERP system (SAP preferred).
• Confident with Excel and comfortable working in a fast-paced, collaborative environment.

What We Offer

• 8% holiday allowance and 5% pension contribution
• Hybrid working (3 days in office).
• 25 vacation days plus public holidays.
• 4 weeks Work from Anywhere in Europe
• Employee discount
• Long Service Awards

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.