Senior IT Support Analyst: SAP, ServiceNow & Azure

aramco; Den Haag; On-site; EUR 70,000 - 90,000; Full time

Job summary

Aramco Europe in The Hague seeks an experienced IT Support Analyst to provide hands-on technical and application support across the organisation. The role focuses on service desk operations, incident management and enterprise applications, including SAP access and authorisations, within a multinational setting.

You will troubleshoot hardware, software and cloud technologies (Teams, Azure) and collaborate with IT colleagues to resolve issues, manage assets and contribute to change management with

Qualifications

• 8+ years' experience in IT support, service desk or enterprise application support.
• Hands-on ServiceNow experience.
• Proficient in Teams and Azure.
• Experience with SAP access/authorisations.
• Experience in incident, problem and change management.
• Experience in a multinational corporate environment.
• Strong troubleshooting and customer-service skills.
• Degree in IT, CS or related field preferred.

Responsibilities

• Deliver day-to-day helpdesk and technical support.
• Manage and resolve incidents across hardware, software and apps.
• Support Microsoft Teams and Azure technologies.
• Assist SAP access and authorisation tasks.
• Contribute to incident, problem and change management.
• Manage IT assets and service-management via ServiceNow.
• Support IT systems maintenance and enhancement.
• Collaborate with users and IT colleagues to find solutions.
• Maintain strong customer-service focus and ownership.

Skills

ServiceNow

Teams

Azure

SAP access

Incident management

Change management

Troubleshooting

Customer service

Education

IT/CS degree

Job description

Aramco Europe in The Hague seeks an experienced IT Support Analyst to provide hands-on technical and application support across the organisation. The role focuses on service desk operations, incident management and enterprise applications, including SAP access and authorisations, within a multinational setting.

You will troubleshoot hardware, software and cloud technologies (Teams, Azure) and collaborate with IT colleagues to resolve issues, manage assets and contribute to change management with