IT Service Desk Analyst — Windows & Apps Support Lead

Flow Traders; Amsterdam; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading proprietary trading firm in Amsterdam is seeking an IT Service Desk Analyst to provide first-line technical support for users. The successful candidate will be responsible for troubleshooting Windows systems and applications, ensuring a high level of service to end users across departments. Strong communication skills and a BSc in IT or a related field are required. Join us in an innovative environment where creativity is encouraged.

Qualifications

• Self-motivated and innovative.
• Good communication skills, able to document issues in a user-friendly way.
• Service-oriented mindset.

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance.
• Take ownership of end user issues to resolution.
• Log, prioritize, categorize and update tickets.
• Perform remote troubleshooting.
• Monitor Windows Servers and Applications.

Skills

Excellent communication skills

Customer-oriented

Strong problem-solving skills

Analytical skills

Understanding of Windows/Mac operating systems

Experience with Active Directory

Experience with Salesforce

Experience with Jira

Experience with Azure AD

Good understanding of networking/firewalls/routing

Education

BSc in IT, Computer Science or relevant field

Tools

Jira Service Management

Confluence

Intune

Omnissa Horizon Administrator

Job description

A leading proprietary trading firm in Amsterdam is seeking an IT Service Desk Analyst to provide first-line technical support for users. The successful candidate will be responsible for troubleshooting Windows systems and applications, ensuring a high level of service to end users across departments. Strong communication skills and a BSc in IT or a related field are required. Join us in an innovative environment where creativity is encouraged.