IT Support Analyst

aramco; Den Haag; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

Aramco Europe in The Hague seeks an experienced IT Support Analyst to provide hands-on technical and application support across the organisation. The role focuses on service desk operations, incident management and enterprise applications, including SAP access and authorisations, within a multinational setting.

You will troubleshoot hardware, software and cloud technologies (Teams, Azure) and collaborate with IT colleagues to resolve issues, manage assets and contribute to change management with

Formación

• 8+ years' experience in IT support, service desk or enterprise application support.
• Hands-on ServiceNow experience.
• Proficient in Teams and Azure.
• Experience with SAP access/authorisations.
• Experience in incident, problem and change management.
• Experience in a multinational corporate environment.
• Strong troubleshooting and customer-service skills.
• Degree in IT, CS or related field preferred.

Responsabilidades

• Deliver day-to-day helpdesk and technical support.
• Manage and resolve incidents across hardware, software and apps.
• Support Microsoft Teams and Azure technologies.
• Assist SAP access and authorisation tasks.
• Contribute to incident, problem and change management.
• Manage IT assets and service-management via ServiceNow.
• Support IT systems maintenance and enhancement.
• Collaborate with users and IT colleagues to find solutions.
• Maintain strong customer-service focus and ownership.

Conocimientos

ServiceNow

Teams

Azure

SAP access

Incident management

Change management

Troubleshooting

Customer service

Educación

IT/CS degree

Descripción del empleo

Aramco is one of the world's largest integrated energy and chemicals companies.

Aramco Europe is headquartered in The Hague with offices across the continent. For over 60 years we have supported Aramco with a wide range of activities from facilitating safe and reliable delivery of energy to customers around the globe to pushing for breakthroughs in research and innovation.

Our services include in-depth technology advice and support in established and emerging sectors of oil, gas and energy, as well as finance, HR, legal, PR and communications.

We work with the very best industry suppliers to drive our operations to secure our position as a world leader in energy and chemicals.

We are looking for an experienced IT Support Analyst to provide hands-on technical and application support across the organisation. The role will focus on service desk operations, incident management, Microsoft technologies, ServiceNow, SAP and enterprise application support, within an international business environment.

Key Responsibilities

• Deliver day-to-day helpdesk and technical support to end users.
• Manage and resolve incidents, troubleshooting hardware, software and application issues.
• Support Microsoft technologies, particularly Teams and Azure.
• Support enterprise applications, including SAP access and authorisations.
• Contribute to incident, problem and change management activities.
• Manage IT assets and support service-management activities through ServiceNow.
• Support the implementation, maintenance and enhancement of IT systems and applications.
• Work with users and IT colleagues to identify issues and recommend appropriate solutions.
• Maintain a strong customer-service focus and take ownership of issues through to resolution.

Experience & Qualifications

• 8+ years' relevant experience within IT support, service desk or enterprise application support.
• Strong hands-on experience with ServiceNow.
• Good knowledge of modern Microsoft technologies, particularly Teams and Azure.
• Experience supporting SAP, ideally including access/authorisation activities.
• Strong understanding of incident, problem and change management.
• Experience supporting users and applications within a large corporate or multinational environment.
• Strong troubleshooting, communication and customer-service skills.
• Degree or equivalent in IT, Computer Science or a related discipline preferred.