Senior IT Service Desk Analyst – Global Support & Projects

Applied Medical; Amersfoort; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

27 paid vacation days

Commuting allowance

Tuition program for external trainings

State-of-the-art facilities

Health insurance contribution

Two paid volunteer days

Company events throughout the year

Job summary

A leading medical device manufacturer in Amersfoort is seeking a Senior IT Service Desk Analyst. This key role involves troubleshooting complex IT issues, guiding the Service Desk team, and documenting processes. Candidates should have an MBO IT degree, at least four years of IT support experience, and excellent English skills. Benefits include 27 vacation days, a commuting allowance, professional development opportunities, and a commitment to a healthy work-life balance.

Qualifications

• Minimum of 4 years in a similar IT support role, preferably in an international environment.
• Excellent written and spoken English; other languages are a plus.
• Solid understanding of ITIL practices and IT ticketing tools.

Responsibilities

• Troubleshoot and resolve complex IT issues while supporting internal customers.
• Create and maintain technical documentation.
• Proactively identify improvements to Service Desk processes.

Skills

Advanced IT expertise

Strong communication skills

Process and technical guidance

Analytical and troubleshooting skills

International environment experience

Education

MBO IT degree plus MCP, CompTIA A+, or equivalent

Tools

ServiceNow

Microsoft ecosystem

Apple ecosystem

Mobile device support

Job description

A leading medical device manufacturer in Amersfoort is seeking a Senior IT Service Desk Analyst. This key role involves troubleshooting complex IT issues, guiding the Service Desk team, and documenting processes. Candidates should have an MBO IT degree, at least four years of IT support experience, and excellent English skills. Benefits include 27 vacation days, a commuting allowance, professional development opportunities, and a commitment to a healthy work-life balance.