Senior IT Service Desk Analyst

Applied Medical; Amersfoort; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

27 paid vacation days

Commuting allowance

Tuition program for external trainings

State-of-the-art facilities

Health insurance contribution

Two paid volunteer days

Company events throughout the year

Job summary

A leading medical device manufacturer in Amersfoort is seeking a Senior IT Service Desk Analyst. This key role involves troubleshooting complex IT issues, guiding the Service Desk team, and documenting processes. Candidates should have an MBO IT degree, at least four years of IT support experience, and excellent English skills. Benefits include 27 vacation days, a commuting allowance, professional development opportunities, and a commitment to a healthy work-life balance.

Qualifications

• Minimum of 4 years in a similar IT support role, preferably in an international environment.
• Excellent written and spoken English; other languages are a plus.
• Solid understanding of ITIL practices and IT ticketing tools.

Responsibilities

• Troubleshoot and resolve complex IT issues while supporting internal customers.
• Create and maintain technical documentation.
• Proactively identify improvements to Service Desk processes.

Skills

Advanced IT expertise

Strong communication skills

Process and technical guidance

Analytical and troubleshooting skills

International environment experience

Education

MBO IT degree plus MCP, CompTIA A+, or equivalent

Tools

ServiceNow

Microsoft ecosystem

Apple ecosystem

Mobile device support

Job description

Do you pride yourself on your advanced IT expertise, strong communication skills, and ability to guide others?

Does working in the Head Office of one of the most progressive Medical Device Manufacturers sound exciting?

Applied Medical gives you the opportunity to contribute to our global mission of high standards of integrity and social responsibility.

As a Senior IT Service Desk Analyst at Applied Medical Europe, you will play a key role in ensuring the continuity, quality, and improvement of our IT support services and processes.

With 1100 team members working for Applied Medical Europe, you will be part of a dynamic and fast-growing environment where your work truly makes a difference.

Although this position mainly supports our European time zones, we strive to build global solutions and collaborate closely with our international colleagues, ensuring consistency and innovation across all global regions.

You will act as a senior point of contact for IT-related issues and provide process and technical guidance to colleagues within the Service Desk team.

You will help build a global service desk with a focus on efficiency, customer satisfaction, quality, and process improvement. In addition to advanced troubleshooting, you will take ownership, documentation, and contributions to IT projects.

In this position, you will report to the Team Leader IT Service Desk.

Key Responsibilities

• Troubleshoot and resolve complex IT issues, monitor recurring problems to identify root causes, ensure policy compliance, and provide technical guidance to Service Desk team members
• Create, maintain, and improve technical documentation and work instructions
• Deliver timely, accurate support to internal customers, prioritizing issues effectively and maintaining a strong customer focused mindset
• Identify and implement improvements to Service Desk processes, procedures, and systems to enhance efficiency and service quality
• Actively support IT projects by owning deliverables, providing technical insights, and contributing to project documentation
• Ensure compliance with Quality and Environmental Management Systems, collaborate positively with colleagues, take ownership of issues with a proactive, analytical approach, and pursue continuous professional development while supporting others’ growth

What you bring

• MBO IT degree plus MCP, CompTIA A+, or equivalent certifications
• At least 4 years in a similar IT support role, ideally within an international environment
• Excellent English: additional European languages (Spanish, German, French) are a plus
• Solid understanding of ITIL, Microsoft and Apple ecosystems, mobile device support (iOS/Android), and IT ticketing tools such as ServiceNow
• Experience writing or improving work instructions/knowledge base articles and strong analytical/troubleshooting skills

What we offer

• An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
• 27 paid vacation days (based on fulltime contract) with option to purchase five additional days
• Commuting allowance of €0,23/km or full coverage of public transportation costs
• A wide variety of internal trainings and development possibilities and a tuition program for external trainings
• The opportunity to pro-actively work on your vitality and fitness
• State-of-the-art facilities, including green areas, in-house restaurant and gym
• Additional benefits, such as:
• Attractive pension scheme (your contribution at 4%, ours at 12%)
• €50 net monthly health insurance contribution
• Two (paid) days per year dedicated to volunteering activities
• Several fun company events and meaningful initiatives organized throughout the year

At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in an environmentally friendly and international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities.

If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you.

Interested?

Would you like to be part of our expanding team? If the answer is yes, we'd love to get to know you and look forward to hearing from you!

For more information regarding our hiring process, click here. If you have any questions, feel free to contact us via [e-mail] or [phone].