Senior IT/OT Service Delivery Manager — Hybrid

Vanderlande Careers; Schiphol; Hybrid; EUR 61,000 - 75,000; Full time

Benefits offered by this job

40 vacation days

Flexible working hours

Hybrid workplace (40% home)

Health & Wellbeing budget

Commuting allowance

Home office allowance

Pension scheme

On-site health centre & gym

Vanderlande Academy

Networking communities

Job summary

Vanderlande, a leader in warehouse automation, seeks an IT Service Delivery Manager to own end-to-end service delivery for IT and OT systems at the Schiphol site. You will manage incidents, changes, and performance while building strong customer relationships with internal and external teams.

The role requires 8+ years in IT/OT with 3+ years in service delivery, a degree in IT/Engineering/Business, and ITIL knowledge. English fluency is essential; Dutch is a plus.

Qualifications

• Bachelor's or master's degree in IT, Engineering, Business or a related field.
• 8+ years in IT/OT with at least 3 years in service delivery or service management.
• Hands-on experience in enterprise-level service delivery across IT/OT systems.
• Strong customer relationships and stakeholder management.
• Fluent in English; Dutch is a plus; ITIL4 certification preferred.

Responsibilities

• Ensure IT and OT services are delivered as agreed, meeting SLA targets and commitments.
• Own incident, problem, and change processes across IT/OT systems.
• Define and improve service delivery strategies, policies and performance.
• Collaborate across IT, operations and business teams for integrated solutions.
• Identify and mitigate risks, ensuring business continuity and compliance.
• Support pre-sales and project transitions by representing service capabilities.
• Lead service review meetings, performance reporting and customer escalations.
• Adhere to HQ Veghel standards and provide feedback for improvements.

Skills

IT/OT service delivery

Stakeholder management

Customer relationship mgmt

ITIL knowledge

Contract/Service management

Education

Bachelor's or Master's in IT/Engineering/Business

Job description

Vanderlande, a leader in warehouse automation, seeks an IT Service Delivery Manager to own end-to-end service delivery for IT and OT systems at the Schiphol site. You will manage incidents, changes, and performance while building strong customer relationships with internal and external teams.

The role requires 8+ years in IT/OT with 3+ years in service delivery, a degree in IT/Engineering/Business, and ITIL knowledge. English fluency is essential; Dutch is a plus.