IT & OT Service Delivery Manager — Hybrid Role

Vanderlande; Schiphol; Hybrid; EUR 61,000 - 75,000; Full time

Benefits offered by this job

Hybrid workplace (40% home / 60% in-hr

Health & Wellbeing budget €300 per cal

Commuting allowance

Pension scheme

On-site health centres

Vanderlande Academy

Job summary

Vanderlande at Schiphol is seeking an IT Service Delivery Manager to oversee the service delivery of IT and OT across mission-critical environments. You will be the go-to expert for performance, reliability and customer success, coordinating with the Site Based team, Service Contract Manager, and external support to ensure end-to-end service delivery.

This role is customer-facing with strong relationship management, aiming to uphold SLAs, drive improvements, and support pre-sales and project

Qualifications

• Bachelor's or master's degree in IT, Engineering, Business, or related field.
• 8+ years in IT/OT with at least 3 years in service delivery or service management.
• Fluent in English; Dutch language skills are a plus.
• Knowledge of ITIL best practices; ITIL4 certification preferred.

Responsibilities

• Ensure IT and OT services meet SLA targets and contractual commitments.
• Own incident, problem, and change processes across IT/OT systems.
• Define and improve service delivery strategies, policies, and performance.
• Collaborate across IT, operations, and business teams to deliver integrated solutions.
• Identify and mitigate risks while ensuring business continuity and compliance.
• Support pre-sales and project transitions by representing service capabilities.
• Lead service review meetings, performance reporting, and customer escalations.

Skills

IT/OT service delivery

Customer relationship management

Stakeholder management

ITIL knowledge

Upsell and cross-sell

Fluent in English

Education

Bachelor's or Master's degree in IT/Engineering/Business

Job description

Vanderlande at Schiphol is seeking an IT Service Delivery Manager to oversee the service delivery of IT and OT across mission-critical environments. You will be the go-to expert for performance, reliability and customer success, coordinating with the Site Based team, Service Contract Manager, and external support to ensure end-to-end service delivery.

This role is customer-facing with strong relationship management, aiming to uphold SLAs, drive improvements, and support pre-sales and project