IT & OT Service Delivery Leader

Vanderlande; Haarlemmermeer; Hybrid; EUR 61,000 - 75,000; Full time

Benefits offered by this job

40 vacation days

Hybrid workplace

Health budget

Commuting allowance

Working from home allowance

Pension scheme

On-site health centres

Academy & training

Networking communities

Company restaurant

Job summary

Vanderlande is seeking an IT Service Delivery Manager to be the go-to expert for service performance of IT and OT across the Schiphol site. You will coordinate with the Site Based team and external support to oversee end-to-end service delivery in mission-critical environments.

You will own incident, problem, and change processes, shape delivery strategies, and report on performance and customer escalations. Fluent English is required (Dutch a plus); ITIL knowledge is preferred.

Qualifications

• 8+ years in IT/OT with at least 3 years in service delivery or service management.
• Hands-on experience in enterprise-level service delivery (IT infra, software, apps, networks or control systems).
• Strong customer relationships and stakeholder management; trusted by customers and peers.
• Fluent in English (Dutch considered a plus).
• ITIL best practices knowledge; ITIL4 certification preferred.

Responsibilities

• Ensure IT and OT services are delivered as agreed, meeting SLA targets and contractual commitments.
• Own incident, problem, and change processes with clear, consistent communication.
• Define and improve service delivery strategies, policies, and performance.
• Collaborate with IT, operations and business teams to deliver integrated solutions.
• Identify and mitigate risks while ensuring business continuity and compliance.
• Support pre-sales and project transitions by representing service capabilities.
• Lead service review meetings, performance reporting, and customer escalations.
• Adhere to global standards and provide feedback for improvements.

Skills

IT/OT experience

Service delivery

Stakeholder management

ITIL familiarity

English fluency

Education

Bachelor’s or Master’s in IT/Engineering/Business

Job description

Vanderlande is seeking an IT Service Delivery Manager to be the go-to expert for service performance of IT and OT across the Schiphol site. You will coordinate with the Site Based team and external support to oversee end-to-end service delivery in mission-critical environments.

You will own incident, problem, and change processes, shape delivery strategies, and report on performance and customer escalations. Fluent English is required (Dutch a plus); ITIL knowledge is preferred.