Senior French-Speaking Customer Success Manager - Enterprise

Fourthline Group; Amsterdam; Hybrid; EUR 90,000 - 140,000; Full time

Job summary

Fourthline is seeking a Senior Customer Success Manager fluent in French to lead strategic, enterprise-level accounts across Amsterdam and Barcelona. You will drive retention, product adoption, and revenue growth by coordinating with cross-functional teams and acting as the voice of the customer.

The role focuses on strengthening relationships with enterprise clients, handling renewals, upsells, and cross-sells, and translating client insights into product and process improvements while

Qualifications

• 7–10 years in customer-facing roles (account management, sales or customer success).
• Experience in financial services or risk & compliance is a big plus.
• Solid understanding of SaaS deployment and operation.
• Proven track record in upsell, cross-sell and renewal.

Responsibilities

• Collaborate with customers to ensure successful adoption, retention, expansion, advocacy and overall satisfaction.
• Act as a trusted advisor to customers, collaborating with internal teams to maximize value delivered.
• Lead account and success plans; perform QBRs/EBRs with senior management.
• Drive contract renewals and negotiate with Legal and stakeholders.
• Identify upsell and cross-sell opportunities within existing accounts.
• Develop and implement best practices for customer growth and scalable operations.
• Coach junior members of the Customer Success team.
• Travel to EU customers as needed.

Skills

French language

English language

Customer success

Account management

SaaS

Salesforce

Tools

Salesforce

Job description

Fourthline is seeking a Senior Customer Success Manager fluent in French to lead strategic, enterprise-level accounts across Amsterdam and Barcelona. You will drive retention, product adoption, and revenue growth by coordinating with cross-functional teams and acting as the voice of the customer.

The role focuses on strengthening relationships with enterprise clients, handling renewals, upsells, and cross-sells, and translating client insights into product and process improvements while