Senior Enterprise Customer Success Manager—FinTech

Fourthline; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Fourthline is seeking a Senior Customer Success Manager focused on strategic, enterprise customers. You will ensure retention, drive product adoption, and identify upsell opportunities while collaborating with Sales, Solutions Engineering, Delivery, Product, Legal, and Compliance.

You will champion the voice of the customer and translate insights into action to optimize the customer experience. You will work with colleagues across departments to coordinate efforts, manage renewals, and drive

Qualifications

• 7–10 years of experience in customer-facing roles such as account management or customer success.
• Experience in financial services or risk/compliance (FinTech/RegTech a plus).
• Strong SaaS deployment and operation understanding.
• Proven track record with enterprise customers and upsell/renewal targets.
• Proficient in English and French; additional languages a plus.

Responsibilities

• Collaborate with customers to ensure adoption, retention, expansion, advocacy, and satisfaction of Fourthline’s service.
• Act as a trusted advisor to customers, coordinating with internal teams to maximize value delivered.
• Drive account growth and renewals, and create case studies, references, and referrals.
• Lead Quarterly Business Reviews and Executive Business Reviews with senior stakeholders.
• Communicate product roadmap and feedback between customers and the Product team.
• Monitor health of relationships and drive cross-departmental collaboration.

Skills

Customer success management

Account management

Cross-functional collaboration

English & French proficiency

Commercial negotiation

Job description

Fourthline is seeking a Senior Customer Success Manager focused on strategic, enterprise customers. You will ensure retention, drive product adoption, and identify upsell opportunities while collaborating with Sales, Solutions Engineering, Delivery, Product, Legal, and Compliance.

You will champion the voice of the customer and translate insights into action to optimize the customer experience. You will work with colleagues across departments to coordinate efforts, manage renewals, and drive