Senior Enterprise CSM – Travel & Expense Focus

Navan; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Job summary

Navan in Amsterdam is seeking an Enterprise Customer Success Manager to act as trusted advisor to key named/strategic customers, ensuring they gain maximum value from our platform throughout their lifecycle. You’ll onboard new customers, conduct product training, drive adoption and retention, and ensure ongoing satisfaction.

You will work with the C‑Suite and cross‑functional teams across Sales, Support, Marketing, Product, Engineering, and Finance to deliver a successful program and

Qualifications

• 5+ years of experience in Enterprise Customer Success Management.
• Experience in Travel or Expense management industries is a must.
• Excellent project management and organizational skills in a high pressure environment.
• Ability to prioritize tasks in a fast-paced setting and solve problems.
• Attention to detail is essential.
• High energy, proactive, with initiatives to get things done.
• Fluent in Dutch and English.
• Bachelors or equivalent working experience preferred.

Responsibilities

• Manage post-sales activity for Enterprise customers with relationship-building and product knowledge.
• Develop trusted advisor relationships with customers (C-suite) to align goals and success metrics.
• Onboard new customers and conduct product training to drive adoption.
• Collaborate with Account Executive to create joint success plans for customers.
• Monitor customer health and drive retention while reducing churn.
• Collect and relay voice of the customer to internal teams to improve offering.
• Maintain product knowledge and discuss relevant features with customers.
• Lead quarterly and strategic business reviews to ensure alignment.
• Coordinate with Product and Engineering on enhancement requests.
• Handle escalations across teams to resolve issues.

Skills

Enterprise customer success

Relationship management

Dutch language

English language

Education

Bachelor’s degree preferred or equivalent

Tools

Customer success platform

Job description

Navan in Amsterdam is seeking an Enterprise Customer Success Manager to act as trusted advisor to key named/strategic customers, ensuring they gain maximum value from our platform throughout their lifecycle. You’ll onboard new customers, conduct product training, drive adoption and retention, and ensure ongoing satisfaction.

You will work with the C‑Suite and cross‑functional teams across Sales, Support, Marketing, Product, Engineering, and Finance to deliver a successful program and