Senior Dutch Enterprise CSM – Remote, AI‑Driven Growth

Publitas.com; Amsterdam; Remote; EUR 40,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary

Performance-linked variable plan

Remote work autonomy

Global team retreats

Personal growth budget

25 vacation days

Job summary

Publitas.com, located in Amsterdam, is seeking a Senior Customer Success Manager for the Dutch market. You will be instrumental in retaining and growing a portfolio of enterprise accounts, requiring fluency in Dutch and English, along with over 3 years of experience in B2B SaaS Customer Success.

Our remote-first environment includes competitive compensation from €40,000 to €70,000, a remote work model, and numerous personal development opportunities. Enjoy 25 vacation days and annual global team retreats.

Qualifications

• 3+ years in Enterprise B2B SaaS Customer Success, managing large-scale accounts.
• Proven experience in retail e-commerce or marketing agency workflows.
• Ability to leverage AI tools for client communication and data analysis.

Responsibilities

• Own and grow the enterprise portfolio, ensuring client retention and satisfaction.
• Conduct comprehensive account reviews and identify churn risks.
• Process enterprise renewal contracts and identify upsell opportunities.

Skills

Native-Level Dutch

Fluent English

Attention to Detail

Problem Solving

Customer Management

Job description

Publitas.com, located in Amsterdam, is seeking a Senior Customer Success Manager for the Dutch market. You will be instrumental in retaining and growing a portfolio of enterprise accounts, requiring fluency in Dutch and English, along with over 3 years of experience in B2B SaaS Customer Success.

Our remote-first environment includes competitive compensation from €40,000 to €70,000, a remote work model, and numerous personal development opportunities. Enjoy 25 vacation days and annual global team retreats.