Remote Senior CSM – Enterprise (Netherlands-based)

Jobgether; Netherlands; On-site; EUR 80,000 - 120,000; Full time

Benefits offered by this job

Stock options

Fully remote work environment

Home office stipend

Apple laptop provided

Annual training budget

Parental leave

Job summary

Jobgether is seeking a Senior Customer Success Manager located in the Netherlands to guide enterprise customers from onboarding through adoption and value realization. You will collaborate with engineers, data scientists, product specialists, and commercial teams to translate complex technology into tangible business outcomes.

You will own quarterly and executive reviews, identify risks, and advocate for customer needs while balancing technical input.

Qualifications

• 3+ years of enterprise customer relationships in CS/AM/solutions consulting or similar.
• Experience with complex enterprises and diverse stakeholders (tech, product, ecommerce, execs).
• Strong executive presence for QBRs/EBRs.
• Excellent stakeholder management and influencing skills.
• Ability to understand new technologies and business challenges quickly.
• Self-starter, adaptable with good prioritization.
• Strong communication to explain technical concepts in business terms.
• Experience in ecommerce, digital commerce, search, or product discovery.
• Fluency in French.
• Based in Romania and able to work with distributed international team.

Responsibilities

• Own end-to-end customer journey from onboarding to value realization.
• Build trusted relationships with engineers, data/product teams, ecommerce leaders and executives.
• Translate technical concepts into business value and measurable metrics.
• Lead Quarterly and Executive Business Reviews with clear recommendations.
• Identify risks and blockers; escalate with urgency and clarity.
• Advocate for customer needs while balancing engineering input.
• Provide proactive recommendations using insights and best practices.
• Maintain success plans, stakeholder maps, and training materials.
• Collaborate with Account Management to support retention and growth.
• Contribute to onboarding, integration, and support process improvements.

Skills

Enterprise customer relationships

Executive presence

Stakeholder management

Communication skills

Problem-solving

Adaptability

Prioritization

Ecommerce / digital commerce

French language

Job description

Jobgether is seeking a Senior Customer Success Manager located in the Netherlands to guide enterprise customers from onboarding through adoption and value realization. You will collaborate with engineers, data scientists, product specialists, and commercial teams to translate complex technology into tangible business outcomes.

You will own quarterly and executive reviews, identify risks, and advocate for customer needs while balancing technical input.