Senior Customer Success Lead – ESG for BeNeLux

B99_MstarHollandBV Morningstar Holland Legal Entity; Amsterdam; Hybrid; EUR 63,000 - 92,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Morningstar Holland BV is seeking a Senior Associate to join the Sustainalytics Customer Success team, owning retention and adoption for a BeNeLux portfolio. You will serve as the primary customer success manager for accounts and act as a trusted contact to ESG, sustainable investment, risk, and portfolio management teams.

You will also partner with Sales on expansion opportunities and deliver training and strategic reviews.

Qualifications

• Dutch language fluency required.
• English fluency required.
• 4+ years in Customer Success, Account Management, or related client-facing role.
• Proven track record of retaining and growing client relationships.
• Excellent presentation, communication, and stakeholder management skills.
• Experience with institutional investors or ESG-related solutions is preferred.

Responsibilities

• Developing and executing account plans
• Driving product adoption and value realization
• Identifying and mitigating churn risks
• Partnering with Sales on expansion opportunities
• Delivering training, onboarding, and strategic reviews
• Building relationships with senior stakeholders across investment, ESG, research, product, and risk functions.

Skills

Retention management

Account management

Stakeholder management

Data analysis

Communication

Presentation

Job description

Morningstar Holland BV is seeking a Senior Associate to join the Sustainalytics Customer Success team, owning retention and adoption for a BeNeLux portfolio. You will serve as the primary customer success manager for accounts and act as a trusted contact to ESG, sustainable investment, risk, and portfolio management teams.

You will also partner with Sales on expansion opportunities and deliver training and strategic reviews.