Senior CRM Automation Lead — Multi-Channel Lifecycle

Just Eat Takeaway.com; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Sr. CRM Manager to lead digital experiences for thousands of partners and couriers worldwide. You will bridge lifecycle strategy, data analytics, and marketing automation to deliver real-time, personalized experiences at scale.

You will collaborate with Product, Supply, Logistics, and Analytics to break down silos, optimize loops, and improve the operational baseline of the tech stack while focusing on Commercial Impact and AI Innovation.

Qualifications

• Experience building and optimizing multi-channel lifecycle programs.
• Strong analytical mindset with data-driven decision making.
• Proven ability to translate business goals into automated experiences.

Responsibilities

• Own automated lifecycle programs end-to-end across strategy, execution, maintenance and measurement.
• Design and optimize cross-channel logic for touchpoints like WhatsApp, push, and email with clear rules.

Skills

CRM strategy

Lifecycle orchestration

Data analytics

SQL

API integrations

Marketing automation

Cross-functional collaboration

BigQuery

Tools

SQL

Braze

Salesforce

Job description

Just Eat Takeaway.com is seeking a Sr. CRM Manager to lead digital experiences for thousands of partners and couriers worldwide. You will bridge lifecycle strategy, data analytics, and marketing automation to deliver real-time, personalized experiences at scale.

You will collaborate with Product, Supply, Logistics, and Analytics to break down silos, optimize loops, and improve the operational baseline of the tech stack while focusing on Commercial Impact and AI Innovation.