Senior CRM Automation Lead - Cross-Channel & Data-Driven

Takeaway.com; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Sr. CRM Automation Specialist to lead automated lifecycle programs from concept to execution at scale, partnering with Product, Supply, Logistics, and Analytics teams.

The role focuses on cross-channel orchestration, real-time data segments via BigQuery, and collaboration with engineering to improve the partner and courier experience across Amsterdam.

Qualifications

• Experience with orchestration complexity: prioritization rules, conflict management, multi-channel coordination.
• Hands-on tech experience with databases (SQL), API integrations, webhooks and CRM implementations (Braze, Salesforce).
• Ability to collaborate with data engineers on backend logic while focusing on partner/courier experience.

Responsibilities

• Own automated lifecycle programs end-to-end, setting goals across strategy, execution, maintenance, and measurement.
• Design and optimize cross-channel logic across touchpoints like WhatsApp, push notifications, and email.

Skills

SQL

APIs & Webhooks

CRM strategy

Lifecycle marketing

Data analysis

Cross-channel orchestration

Tools

Braze

Salesforce

Google BigQuery

SQL

APIs/Webhooks

Job description

Just Eat Takeaway.com is seeking a Sr. CRM Automation Specialist to lead automated lifecycle programs from concept to execution at scale, partnering with Product, Supply, Logistics, and Analytics teams.

The role focuses on cross-channel orchestration, real-time data segments via BigQuery, and collaboration with engineering to improve the partner and courier experience across Amsterdam.