Sr. CRM Automation Specialist

Takeaway.com; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Sr. CRM Automation Specialist to lead automated lifecycle programs from concept to execution at scale, partnering with Product, Supply, Logistics, and Analytics teams.

The role focuses on cross-channel orchestration, real-time data segments via BigQuery, and collaboration with engineering to improve the partner and courier experience across Amsterdam.

Qualifications

• Experience with orchestration complexity: prioritization rules, conflict management, multi-channel coordination.
• Hands-on tech experience with databases (SQL), API integrations, webhooks and CRM implementations (Braze, Salesforce).
• Ability to collaborate with data engineers on backend logic while focusing on partner/courier experience.

Responsibilities

• Own automated lifecycle programs end-to-end, setting goals across strategy, execution, maintenance, and measurement.
• Design and optimize cross-channel logic across touchpoints like WhatsApp, push notifications, and email.

Skills

SQL

APIs & Webhooks

CRM strategy

Lifecycle marketing

Data analysis

Cross-channel orchestration

Tools

Braze

Salesforce

Google BigQuery

SQL

APIs/Webhooks

Job description

Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of thousands of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

Sr. CRM Automation Specialist

Location: Amsterdam Office

Full time

About this role

Are you ready to lead digital experiences for thousands of partners and couriers globally? As our Sr. CRM Manager, you will join the B2B CRM department within Platform & Solutions. Our mission is to empower, advise, and inspire our partners and couriers at scale across our global channels.

In this role, you will bridge the gap between lifecycle strategy, data analytics, and marketing automation with a true partner-centric approach. We value teamwork to deliver seamless automation, shifting from static lists toward building dynamic, real-time automated experiences.

By stepping into the shoes of our stakeholders, you will care for our ecosystem and drive business results across core pillars: Commercial Impact, Operational Efficiency, and AI Innovation.

These are some of the key components to the position:

• Own automated lifecycle programs end-to-end, setting clear goals across strategy, execution, maintenance, and measurement.
• Design and optimize cross-channel logic across high-impact touchpoints like WhatsApp, push notifications, and email, including conflict resolution and rules management.
• Manage the operational health of our loops and utilize Google BigQuery (SQL) to transform raw data into real-time and personalized segments.
• Foster deep collaboration across Product, Supply, Logistics, and Analytics to break down silos and move fast.
• Lead with a focus on driving excellence, helping one another succeed, and raising the bar for our automation engine.

What will you bring to the team?

• Experience with Orchestration Complexity: understanding of prioritization rules, conflict management, and complex multi-channel coordination.
• Hands-on tech experience with databases (SQL), API integrations, webhooks and CRM implementation (e.g., Braze, Salesforce).
• Ability to collaborate at a high technical level with data engineers on backend logic, while maintaining a strong strategic focus on the partner and courier experience.
• A proactive attitude, remaining determined and staying committed to achieving goals from concept to execution.
• A continuous desire to aim higher to drive excellence and improve the operational baseline of our tech stack.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.